U-Haul System Status

Issues accessing Teams groups and channels (Field Alerts)

Identified - Due to a Microsoft update some users are getting an error when using favorites to access Teams groups such as the Field Alerts Channel. While we wait for resolution from Microsoft, please access groups by going to their location instead of using a favorites link.
Jul 26, 2024 - 08:00 MST

Point of Sale Operational

POS Operational

ESL (Electronic Scheduling Log) Operational

Hitch Scheduling Log (HSL) Operational

CSF (Customer Service Form) Operational

POS Console Operational

Showroom Sales Operational

WebBEST Operational

U-Haul Messenger Operational

Backup POS Operational

UBOX Operational

POS Mobile (Dashboard) Operational

Product Receiving Operational

Contract Close Operational

Payments Operational

Card Authorizations Operational

Cheque Processing Operational

uhaul.com and Truck Share Operational

Live Verification Operational

uhaul.com Operational

Truck Share Operational

Rates and Distribution Operational

Web AMT Operational

RMC (Rotation Management Console) Operational

uhaul.net Operational

Cross Contact Operational

Contract Lookup Operational

Reports Operational

e-Alert Operational

Tools Operational

Miniroute Operational

Contact Center Operational

Roadside Operational

CAF (Customer Action File) Operational

Alvaria Operational

Dealer Network Operational

uhauldealer.com Operational

Repair Operational

RepairHub Operational

Network Operational

Internet Connectivity Operational

Meraki (Center Networks) Operational

WiFi Operational

VPN Operational

VoIP Operational

Finesse (Traffic & Contact Center) Operational

Center Phones Operational

Email/O365 applications Degraded Performance

Email Operational

Teams Degraded Performance

Office 365 Online Apps Operational

Moving Help Operational

Control-D Reports Operational

Workday / U-Haul life Operational

Time clock Operational

U-Haul University Operational

TEST Operational

WebSelfStorage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 26, 2024

Resolved: Ingenico Terminals Stuck on Lane Closed

Resolved - We verified that restarting the service is resolving the issue. Please continue to reinstall the iTHS Maintenance - Troubleshooting tool.

Steps to reinstall iTHS Maintenance:

Software Center > iTHS Maintenance - Troubleshooting Tool > Reinstall > Wait for the prompt "iTHS is Restarting" > OK > Run a test transaction to determine if the terminal is responding.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Jul 26, 05:59 MST

Investigating - Please reinstall the iTHS Maintenance - Troubleshooting tool.

Steps to reinstall iTHS Maintenance:

Software Center > iTHS Maintenance - Troubleshooting Tool > Reinstall > Wait for the prompt "iTHS is Restarting" > OK > Run a test transaction to determine if the terminal is responding.

If troubleshooting doesn't work, don't hesitate to seek assistance from our support team. You can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 26, 05:35 MST

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Resolved - WebBest Contract search and reprint down

Resolved - A fix has been implemented and contract search and reprint is back up and running.

If you are still experiencing an issue, please try in a different browser or try clearing your browsing data.
Steps to clear the Browsing Data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab. - Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL
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Jul 23, 08:50 MST

Monitoring - A fix has been implemented and contract search and reprint is back up and running.

If you are still experiencing an issue, please try in a different browser or try clearing your browsing data.
Steps to clear the Browsing Data:

- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab. - Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL
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Jul 23, 08:38 MST

Investigating - We have all hands-on deck looking into this matter.

Workaround: Reprint from the POS Menu > Contract search and reprint.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 23, 04:58 MST

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Resolved - Repair Hub Outage

Resolved - A fix has been put in place.
Reload the sites if you are still having issues.

If troubleshooting doesn't work, don't hesitate to seek assistance from our support team. You can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 19, 14:15 MST

Monitoring - A fix has been put in place.
Reload the sites if you are still having issues.

If troubleshooting doesn't work, don't hesitate to seek assistance from our support team. You can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 19, 13:38 MST

Update - The Repair Hub is down. Related applications such as Equipment Damage Reports and Equipment Searches will be affected.

We are currently investigating the outage impacting all users and will post updates as they come.

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Jul 19, 11:20 MST

Investigating - We are currently investigating an outage for the Repair Hub website, this is impacting all users.

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Jul 19, 09:56 MST

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

U-Haul Life Offline

Resolved - This incident has been resolved.
Jul 15, 20:34 MST

Investigating - We are currently investigating an outage for the U-Haul Life / Workday website, this is impacting all users.
Jul 15, 16:41 MST

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

Resolved: POS Slowness

Resolved - A fix has been implemented and the POS is working properly again.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.

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Jul 12, 12:30 MST

Monitoring - A fix has been implemented and the POS is working properly again.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.

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Jul 12, 12:09 MST

Investigating - To continue business operations dispatch using backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

If calling the number fails or unable to process payment, please use 123456 as the auth code,

For further assistance, contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 12, 11:40 MST

Update - To continue business operations dispatch using backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

If calling the number fails or unable to process payment, please use 123456 as the auth code,

For further assistance, contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 12, 10:00 MST

Investigating - To continue business operations dispatch using backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

If calling the number fails or unable to process payment, please use 123456 as the auth code,

For further assistance, contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
Jul 12, 09:57 MST