U-Haul System Status

All Systems Operational

Point of Sale Operational

POS Operational

ESL (Electronic Scheduling Log) Operational

Hitch Scheduling Log (HSL) Operational

CSF (Customer Service Form) Operational

POS Console Operational

Showroom Sales Operational

WebBEST Operational

U-Haul Messenger Operational

Backup POS Operational

UBOX Operational

POS Mobile (Dashboard) Operational

Product Receiving Operational

Contract Close Operational

Payments Operational

Card Authorizations Operational

Cheque Processing Operational

uhaul.com and Truck Share Operational

Live Verification Operational

uhaul.com Operational

Truck Share Operational

Rates and Distribution Operational

Web AMT Operational

RMC (Rotation Management Console) Operational

uhaul.net Operational

Cross Contact Operational

Contract Lookup Operational

Reports Operational

e-Alert Operational

Tools Operational

Miniroute Operational

Contact Center Operational

Roadside Operational

CAF (Customer Action File) Operational

Alvaria Operational

Dealer Network Operational

uhauldealer.com Operational

Repair Operational

RepairHub Operational

Network Operational

Internet Connectivity Operational

Meraki (Center Networks) Operational

WiFi Operational

VPN Operational

VoIP Operational

Finesse (Traffic & Contact Center) Operational

Center Phones Operational

Email/O365 applications Operational

Email Operational

Teams Operational

Office 365 Online Apps Operational

Moving Help Operational

Control-D Reports Operational

Workday / U-Haul life Operational

Time clock Operational

U-Haul University Operational

TEST Operational

WebSelfStorage Operational

Alarm System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 18, 2026

Offline POS Import

Resolved - Offline POS Transactions:
If you completed transactions in Offline POS, please upload them now.
-From the Offline POS transaction page, select Receipts at the top right.
-Upload the contract from your ESL using the same method you would for BackupPOS.
-Complete the transaction in POS

Note: Offline POS Contracts must be uploaded from the same device used to create the contract. Please have these contracts uploaded prior to the end of your day.

BackupPOS Contracts:
If you completed contracts in BackupPOS, please import those contracts into POS at this time.

For further assistance, please reach out to support by calling 606901 or 800-223-6217.
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May 18, 20:08 MST

Investigating - Offline POS Transactions:
If you completed transactions in Offline POS, please upload them now.
-From the Offline POS transaction page, select Receipts at the top right.
-Upload the contract from your ESL using the same method you would for BackupPOS.
-Complete the transaction in POS

Note: Offline POS Contracts must be uploaded from the same device used to create the contract. Please have these contracts uploaded prior to the end of your day.

BackupPOS Contracts:
If you completed contracts in BackupPOS, please import those contracts into POS at this time.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 18, 16:41 MST

Resolved - Intermittent Reservation Creation issues in CSF

Resolved - Users should now be able to create reservations normally.
For further assistance, please contact support at 606901 or 800-223-6217.
May 18, 16:39 MST

Update - Users should now be able to create reservations normally.
For further assistance, please contact support at 606901 or 800-223-6217.
May 18, 15:14 MST

Investigating - We are aware that some users are experiencing issues creating reservations in CSF.
Our teams are currently reviewing the issue. We will provide an update once more information is available.
May 18, 14:55 MST

POS Fully Operational

Resolved - POS has been restored and is now fully operational.

Offline POS Transactions:
If you completed transactions in Offline POS, please upload them now.
-From the Offline POS transaction page, select Receipts at the top right.
-Upload the contract from your ESL using the same method you would for BackupPOS.
-Complete the transaction in POS.

BackupPOS Contracts:
If you completed contracts in BackupPOS, please import those contracts into POS at this time.

The issue was caused by a backend service going down. This service supports POS, AMT, U-Box, and other applications.

BackupPOS Impact:
BackupPOS was impacted separately due to Microsoft Azure issues.

For further assistance, please contact support at 606901 or 800-223-6217.
May 18, 15:00 MST

Monitoring - POS has been restored and is now fully operational.

Offline POS Transactions:
If you completed transactions in Offline POS, please upload them now.
-From the Offline POS transaction page, select Receipts at the top right.
-Upload the contract from your ESL using the same method you would for BackupPOS.
-Complete the transaction in POS.

BackupPOS Contracts:
If you completed contracts in BackupPOS, please import those contracts into POS at this time.

The issue was caused by a backend service going down. This service supports POS, AMT, U-Box, and other applications.

BackupPOS Impact:
BackupPOS was impacted separately due to Microsoft Azure issues.

For further assistance, please contact support at 606901 or 800-223-6217.
May 18, 14:38 MST

Update - POS has been restored and is now fully operational.

Offline POS Transactions:
If you completed transactions in Offline POS, please upload them now.
-From the Offline POS transaction page, select Receipts at the top right.
-Upload the contract from your ESL using the same method you would for BackupPOS.
-Complete the transaction in POS.

BackupPOS Contracts:
If you completed contracts in BackupPOS, please import those contracts into POS at this time.

The issue was caused by a backend service going down. This service supports POS, AMT, U-Box, and other applications.

BackupPOS Impact:
BackupPOS was impacted separately due to Microsoft Azure issues.

For further assistance, please contact support at 606901 or 800-223-6217.
May 18, 14:27 MST

Update - We have all hands on deck and are actively working to get these issues resolved.

BackupPOS:
We're working with Microsoft on a resolution. It is currently working; However, intermittent issues may occur until the issue is fully resolved.

POS:
-If you're unable to use POS; Use backupPOS.
-If backupPOS is unavailable; use Offline POS.

To access Offline POS:
-Sign into the Mobile POS APP.
-Select Settings.
-Toggle Offline POS to ON.
-Select the Offline tab (at the bottom of the screen) to continue business operations.

For non-center personnel/dealers who do not have Mobile POS installed, please contact POS Support and we can provide the Apple App Store download link for Mobile POS.

For any other Offline assistance, please contact POS Support by calling ext. 606911 or 800-223-6217.
May 18, 13:02 MST

Update - Continue business operations by using Offline POS in Mobile POS App.

To access Offline POS:

Sign in to Mobile POS.
Select Settings.
Toggle Offline POS on.
Select the Offline tab to begin dispatching and continue business operations.

For non-center personnel/dealers who do not have Mobile POS installed,
please contact POS Support and we can provide the Apple App Store download link for Mobile POS.

For any other Offline assistance, please contact POS Support by calling ext. 606911 or 800-223-6217.
May 18, 11:35 MST

Update - BackupPOS is now working again and can be used to continue business operations.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until the system is fully operational before importing your backup contracts.

We have all hands on deck and are actively working to resolve this issue as quickly as possible.

For further assistance, please reach out to support by calling 606901 or 800-223-6217.
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May 18, 11:32 MST

Update - Continue business operations by using Offline POS in Mobile POS App.

To access Offline POS:

Sign in to Mobile POS.
Select Settings.
Toggle Offline POS on.
Select the Offline tab to begin dispatching and continue business operations.

We will provide additional updates as more information becomes available.
For any Offline assistance, please contact POS Support by calling ext. 606911 or 800-223-6217.
May 18, 09:09 MST

Investigating - We are aware of an issue causing POS and other applications to be unavailable at this time.
Our teams are actively investigating and working to restore service as quickly as possible.
We will provide updates as more information becomes available.
May 18, 09:00 MST

POS is fully operational

Resolved - The issue was caused by an expired certificate. The certificate has since been updated, and services are now restored.

If you encounter any lingering issues, feel free to contact support at 606901, 800-223-6217, or initiate a chat by clicking the life preserver icon in the bottom left corner of the ESL.
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May 18, 06:32 MST

Monitoring - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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May 18, 06:21 MST

Update - Please place returns on hold until the POS is fully operational.

To continue business operations, please use BackupPOS: backuppos.uhaul.net

Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 18, 04:31 MST

Investigating - To continue business operations, please use BackupPOS: backuppos.uhaul.net

Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 18, 04:16 MST

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

Payment Processing is Fully Operational

Resolved - Payment Processing is now fully operational.

If you continue to experience issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621 or use the Life Preserver icon in the ESL.
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May 13, 16:55 MST

Monitoring - Payment Processing is now fully operational.

If you continue to experience issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621 or use the Life Preserver icon in the ESL.
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May 13, 16:51 MST

Investigating - We are aware of some locations reporting trouble taking payments and are investigating. If you are not able to take payment, please use BackupPOS - backuppos.uhaul.net

Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217.
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May 13, 16:19 MST

Uhaul.net Reports are back online

Resolved - The Uhaul.net Reports are back online. Refresh the page to gain access.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 13, 11:15 MST

Monitoring - The Uhaul.net Reports are back online. Refresh the page to gain access.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 13, 10:59 MST

Investigating - The reports page is down, and our teams are in the process of restoring service.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 13, 10:04 MST

May 12, 2026

Return Process Functionality Restored

Resolved - You may now proceed with finalizing all contracts that were previously placed on hold, as well as completing the import for Backup Contracts.

This was related to a recent software release. These changes have now been rolled back.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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May 12, 05:19 MST

Monitoring - You may now proceed with finalizing all contracts that were previously placed on hold, as well as completing the import for Backup Contracts.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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May 12, 05:07 MST

Investigating - We are aware the issue causing some contracts to not display the Level 1, Fuel, and Mileage questions.

Please place any contracts experiencing this issue on hold until the system is fully restored or complete the return in Backup POS.

We will update when we have more information.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 12, 04:41 MST

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

Dealer Network is back Online

Resolved - The Dealer Network site is back online.

For any lingering issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621or use the Life Preserver icon in the ESL.
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May 8, 16:39 MST

Monitoring - The Dealer Network site is back online.

For any lingering issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621or use the Life Preserver icon in the ESL.
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May 8, 16:24 MST

Investigating - To continue business operations, please use BackupPOS: backuppos.uhaul.net

Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 8, 16:10 MST

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

Intermittent Workday Access Issues

Resolved - This incident has been resolved.
May 4, 21:07 MST

Investigating - The Workday Site is currently experiencing intermittent access issues on the web provider's end. We will update you when we have further details.
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May 4, 15:00 MST

Workday back online

Resolved - There was a service outage with Workday; this affected multiple businesses, including U-Haul. Workday is back online.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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May 4, 14:39 MST

Update - There was a service outage with Workday; this affected multiple businesses, including U-Haul. Workday is back online.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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May 4, 14:24 MST

Monitoring - There was a service outage with Workday; this affected multiple businesses, including U-Haul. Workday is back online.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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May 4, 14:24 MST

Investigating - The Workday Site is currently down due to an issue on the web provider's end. We will update you when we have further details.

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May 4, 13:41 MST