All Systems Operational

Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 22, 2025

No incidents reported today.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025
Resolved - Workday / U-Haul life
Resolved - This incident has been resolved.
Mar 17, 13:33 MST
Monitoring - Workday / U-Haul life is now back online.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Mar 17, 13:16 MST
Investigating - The Workday/UhaulLife Site is currently down due to an issue on the web provider's end. We will update you when we have further details.

-------------------------------------------------------------------------------------------------
Mar 17, 11:57 MST
Mar 16, 2025

No incidents reported.

Mar 15, 2025
Resolved: Unable to Sign-in/Showroom Sales Down
Resolved - A fix has been implemented. The Sign-In page and Showroom Sales are both now working properly.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.

-------------------------------------------------------------------------------------------------
Mar 15, 07:10 MST
Monitoring - A fix has been implemented. The Sign-In page and Showroom Sales are both now working properly.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.

-------------------------------------------------------------------------------------------------
Mar 15, 06:55 MST
Investigating - If the SSO Sign-in page gets stuck loading/spinning, please wait for the page to stop loading, then simply click 'Sign-In' again.

For Sales Items issues, please use WebBEST as a workaround:

POS > WebBEST > Sale Items > Sale Items

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Mar 15, 05:22 MST
Mar 14, 2025
Resolved - POS slowness
Resolved - A fix has been implemented and dispatching through the POS is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Mar 14, 14:27 MST
Monitoring - A fix has been implemented and dispatching through the POS is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Mar 14, 11:28 MST
Update - To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Mar 14, 08:52 MST
Investigating - To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217.
-------------------------------------------------------------------------------------------------
Mar 14, 08:23 MST
Mar 13, 2025
Resolved - Users are not receiving SMS/Email communication messages
Resolved - A fix has been implemented and receiving SMS/Email communication messages are back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Mar 13, 04:13 MST
Monitoring - A fix has been implemented and receiving SMS/Email communication messages are back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Mar 13, 04:06 MST
Investigating - We are experiencing issues with receiving SMS and email communication.
Our team is looking into this, and updates will be posted when they are available.
------------------------------------------------------------------------------------------------
Mar 12, 14:21 MST
Mar 12, 2025
Resolved- Users are not receiving SMS/Email communication messages
Resolved - A fix has been implemented, and receiving SMS/Email communication messages are back up and running.

If you have any problems, you can contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Mar 12, 11:46 MST
Update - A fix has been implemented, and receiving SMS/Email communication messages are back up and running.

If you have any problems, you can contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Mar 12, 11:45 MST
Update - We are continuing to monitor for any further issues.
Mar 12, 11:34 MST
Monitoring - A fix has been implemented, and receiving SMS/Email communication messages are back up and running.

If you have any problems, you can contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Mar 12, 11:33 MST
Investigating - We are experiencing issues with receiving SMS and email communication. Our team is looking into this, and updates will be posted when they are available.
__________________________________________________________________________________________________________________________________
Mar 12, 11:04 MST
Mar 11, 2025
Resolved - Mobile Returns and Contract Close are down
Resolved - A fix has been implemented. Mobile returns and contract close are back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
------------------------------------------------------------------------------------------------
Mar 11, 08:41 MST
Monitoring - A fix has been implemented. Mobile returns and contract close are back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
------------------------------------------------------------------------------------------------
Mar 11, 08:30 MST
Investigating - To continue business operations, please use backupPOS to return rentals - backuppos.uhaul.net

Reminder To Log-In:
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Mar 11, 08:21 MST
Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025
Resolved: Cash payments not showing in WebBEST
Resolved - A fix has been implemented and cash transactions are now showing in WebBEST correctly.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.

-------------------------------------------------------------------------------------------------
Mar 8, 15:42 MST
Monitoring - A fix has been implemented and cash transactions are now showing in WebBEST correctly.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.

-------------------------------------------------------------------------------------------------
Mar 8, 15:12 MST
Investigating - We are currently investigating this issue.

Please take payments as debit or credit if possible to avoid potential issues at closing.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Mar 8, 11:41 MST
← Incident History Powered by Atlassian Statuspage