U-Haul System Status

All Systems Operational

Point of Sale Operational

POS Operational

ESL (Electronic Scheduling Log) Operational

Hitch Scheduling Log (HSL) Operational

CSF (Customer Service Form) Operational

POS Console Operational

Showroom Sales Operational

WebBEST Operational

U-Haul Messenger Operational

Backup POS Operational

UBOX Operational

POS Mobile (Dashboard) Operational

Product Receiving Operational

Contract Close Operational

Payments Operational

Card Authorizations Operational

Cheque Processing Operational

uhaul.com and Truck Share Operational

Live Verification Operational

uhaul.com Operational

Truck Share Operational

Rates and Distribution Operational

Web AMT Operational

RMC (Rotation Management Console) Operational

uhaul.net Operational

Cross Contact Operational

Contract Lookup Operational

Reports Operational

e-Alert Operational

Tools Operational

Miniroute Operational

Contact Center Operational

Roadside Operational

CAF (Customer Action File) Operational

Alvaria Operational

Dealer Network Operational

uhauldealer.com Operational

Repair Operational

RepairHub Operational

Network Operational

Internet Connectivity Operational

Meraki (Center Networks) Operational

WiFi Operational

VPN Operational

VoIP Operational

Finesse (Traffic & Contact Center) Operational

Center Phones Operational

Email/O365 applications Operational

Email Operational

Teams Operational

Office 365 Online Apps Operational

Moving Help Operational

Control-D Reports Operational

Workday / U-Haul life Operational

Time clock Operational

U-Haul University Operational

TEST Operational

WebSelfStorage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

POS Login errors resolved

Resolved - If you are still experiencing login issues:

Centers: Please close your browser, then re-open it.
Other: Please try clearing your browsing data,

Steps to clear the Browsing Data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab. - Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 10, 07:42 MST

Monitoring - If you are still experiencing login issues:

Centers: Please close your browser, then re-open it.
Other: Please try clearing your browsing data,

Steps to clear the Browsing Data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab. - Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 10, 07:29 MST

Investigating - Please clear your cache and try again.

Steps to clear the Browsing Data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab. - Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 10, 06:16 MST

POS is backup and running

Resolved - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 10, 06:06 MST

Monitoring - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 10, 05:07 MST

Investigating - Please do not attempt to recollect payment in POS.

To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
--------------------------------------------------------------------------------------------------
Jul 10, 04:50 MST

Jul 9, 2025

Webbest is operational

Resolved - The site has been restored, and the website is now fully operational.

Thank you for your patience. If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
------------------------------------------------------------------------------------------------
Jul 9, 16:41 MST

Monitoring - The site has been restored, and the website is now fully operational.

Thank you for your patience. If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 9, 16:08 MST

Update - We are still experiencing WebBest being down, as our team is still actively working on it.

If you need to do a cash transaction, you can complete it in BackupPOS:
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

You will then import the backup POS contracts once the cash drawers can be opened.

Until WebBest is back up, Cash Drawers and Closing will not be able to be completed. You can close the store in the morning prior to your Opening for the day.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 9, 14:03 MST

Update - Our teams are working to get the site back up.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 9, 12:01 MST

Investigating - Our teams are working to get the site back up.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 9, 09:34 MST

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

Dispatched Equipment can be modified

Resolved - A fix has been put in place. Locations have regular access to their dispatched equipment

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 3, 15:52 MST

Monitoring - A fix has been put in place. Locations have regular access to their dispatched equipment

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 3, 15:39 MST

Identified - This appears to be related to maintenance that is being performed upstream from our network and is affecting locations in the South East (FL, GA, SC, AL, TX).

If you are not able to modify dispatched equipment, please complete the modification in MobilePOS:

MobilePOS > View full POS Console > Select contract > Dispatched equipment > Edit Icon > Change equipment

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
Jul 2, 10:32 MST

Update - Please complete the modification in MobilePOS:

MobilePOS > View full POS Console > Select contract > Dispatched equipment > Edit Icon > Change equipment

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 2, 09:18 MST

Update - Please reach out to POS Support for assistance with modifying contracts by calling 606901, 800-223-6217, or by chatting in using the life preserver icon in the bottom left of the ESL.

-------------------------------------------------------------------------------------------------
Jul 2, 07:41 MST

Update - Please reach out to POS Support for assistance with modifying contracts by calling 606901, 800-223-6217, or by chatting in using the life preserver icon in the bottom left of the ESL.

We have all hands on deck working on this issue.
-------------------------------------------------------------------------------------------------
Jul 2, 07:12 MST

Update - Please reach out to POS Support for assistance with modifying contracts by calling 606901, 800-223-6217, or by chatting in using the life preserver icon in the bottom left of the ESL.

We have all hands on deck working on this issue.
-------------------------------------------------------------------------------------------------
Jul 2, 07:09 MST

Update - We are continuing to investigate this issue.
Jul 2, 07:08 MST

Investigating - Please reach out to POS Support for assistance with modifying contracts by calling 606901, 800-223-6217, or by chatting in using the life preserver icon in the bottom left of the ESL.

We have all hands on deck working on this issue.
-------------------------------------------------------------------------------------------------
Jul 2, 07:08 MST

Receipts are now generating properly

Investigating - Centers: Please view the receipts in Uhaul.net

Uhaul.net > Equipment > Search contract number > Open contract > Receipts for this contract

Dealers: Please view the receipts in Dealer Network

Dealer Network > Equipment > Search contract number > Open contract > Receipts for this contract

Other:

WebBEST >Reporting > Contract Search and Reprint > Find or Search contract number

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 3, 06:26 MST

Jul 2, 2025

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.