All Systems Operational

Point of Sale Operational
POS Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports Operational
Workday / U-Haul life Operational
Time clock Operational
U-Haul University Operational
TEST Operational
WebSelfStorage Operational
Alarm System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 8, 2026
POS is Fully Operational
Resolved - If you completed any transactions in BackupPOS, please import those contracts now.

Today’s issue was caused by a system setting that was configured too low, which caused delayed requests and led to slow performance.
This has been corrected, and the system is back to normal.

If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL.
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Jun 8, 12:07 MST
Update - If you completed any transactions in BackupPOS, please import those contracts now.

Today’s issue was caused by a system setting that was configured too low, which caused delayed requests and led to slow performance.
This has been corrected, and the system is back to normal.

If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL.
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Jun 8, 11:46 MST
Monitoring - If you completed any transactions in BackupPOS, please import those contracts now.

If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL.
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Jun 8, 11:44 MST
Update - POS is still experiencing slowness, but Contract Close/Mobile POS is now working more consistently.
Please begin using Contract Close/Mobile to dispatch and continue business operations where possible.

If you run into errors or are unable to complete transactions, please use BackupPOS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #
Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 8, 10:39 MST
Update - Workaround: Dispatch Using backup POS
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 8, 08:53 MST
Investigating - Workaround: Dispatch Using backup POS
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 8, 08:17 MST
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026
POS is now up and running
Resolved - Please move back to normal POS to continue business operations.

If you completed transactions in BackupPOS, please import those contracts into POS to complete processing.

There was a communication issue between systems leading the POS to respond slowly, and we are investigating the root cause.

We are very sorry for the horrendous problems seen again today.

If you encounter any lingering issues, feel free to contact support at 606901, 800-223-6217, or initiate a chat by clicking the life preserver icon in the bottom left corner of the ESL.
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May 30, 11:56 MST
Monitoring - Please move back to normal POS to continue business operations.

If you completed transactions in BackupPOS, please import those contracts into POS to complete processing.

There was a communication issue between systems leading the POS to respond slowly, and we are investigating the root cause.

We are very sorry for the horrendous problems seen again today.

If you encounter any lingering issues, feel free to contact support at 606901, 800-223-6217, or initiate a chat by clicking the life preserver icon in the bottom left corner of the ESL.
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May 30, 11:41 MST
Update - We have all hands on deck and are actively working to resolve the issue.

If issues continue to persist, please use BackupPOS: backuppos.uhaul.net

Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 30, 08:23 MST
Investigating - To continue business operations, please use BackupPOS: backuppos.uhaul.net

Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 30, 07:19 MST
May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026
Meraki Admin Access
Resolved - This has been resolved by backend updates from Cisco Meraki, all login services should be fully operational now.
May 26, 11:39 MST
Update - We are continuing to work on a fix for this issue.
May 26, 10:11 MST
Identified - There is an issue with logging into the Meraki Dashboard via SP-SAML bookmarks (uhaul.sso.meraki.com), we are coordinating with Cisco to verify what the issue is here as the default landing page behavior has changed. For now, the workaround is to use the O365 app tile to reach the dashboard. This does not impact center networking, only users' ability to access the tool for admin changes.
May 26, 10:04 MST
May 25, 2026

No incidents reported.

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