All Systems Operational
Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 21, 2024

No incidents reported today.

Jun 20, 2024
Resolved - A fix has been implemented and the POS is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Jun 20, 06:31 MST
Monitoring - A fix has been implemented and the POS is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Jun 20, 06:15 MST
Investigating - We have all hands on deck looking into this matter.

Workaround: Dispatch Using backup POS
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 20, 05:48 MST
Jun 19, 2024
Resolved - A fix has been implemented and payments are working properly again.

Thank you for your patience working through this issue as our team investigated to get this resolved.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Jun 19, 10:31 MST
Monitoring - A fix has been implemented and the payments are working properly again.

Thank you for your patience working through this issue as our team investigated to get this resolved.
If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Jun 19, 10:15 MST
Investigating - Please use offline Auth to continue dispatching, on the payment screen
-Select Enter Card Manually,
-Enter Customer's information,
-Select Offline Auth and then Call the Number with the merchant ID to Authorize

If you run into an issue getting the offline auth code when calling, please use 12345 as the auth code, we will make sure all of transactions pushed with this auth code are reprocessed when the system is back up

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Jun 19, 09:19 MST
Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Resolved - A fix has been implemented and the WSS Sign-in should no longer cause an issue with the ESL.

If you are still in need of assistance, contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 14, 07:49 MST
Monitoring - A fix has been implemented and the WSS Sign-in should no longer cause an issue with the ESL.

If you are still in need of assistance, contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 14, 07:34 MST
Investigating - We are currently investigating an issue regarding an ESL error occurring when signing into WebSelfStorage.

If the issue occurs - Sign out of the POS and sign back in.

For further assistance contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

We will post updates when available.
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Jun 14, 07:15 MST
Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - If you are still having a problem after rebooting the device, please reach out to support for assistance at 800-223-6217.
Jun 11, 15:49 MST
Monitoring - If you are experiencing an issue with your phone connecting to the network, please power cycle the phone, and this should resolve the issue.

If you are still having a problem after rebooting the device, please reach out to support for assistance at 800-223-6217.

Jun 11, 15:31 MST
Investigating - If you are experiencing an issue with your phone connecting to the network, please power cycle the phone, and this should resolve the issue.

If you are still having a problem after rebooting the device, please reach out to support for assistance at 800-223-6217.

Jun 11, 15:24 MST
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024
Resolved - A fix has been implemented and the POS is now working properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.

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Jun 8, 06:45 MST
Monitoring - A fix has been implemented and the POS is now working properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.

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Jun 8, 06:34 MST
Update - If you are experiencing an extreme amount of slowness and are unable to assist customers, please use backupPOS to continue business operations. -

https://backuppos.uhaul.net/

Reminder To Log-in:

Centers: SMID, Lastname and Center #
Dealers: Username and Dealer #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Jun 8, 06:13 MST
Investigating - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear the Browsing Data:

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'


If issues still occur please use the BackupPOS - https://backuppos.uhaul.net/

Reminder To Log-in:

Centers: Smid, Lastname and Center #
Dealers: Username and Dealer #

If troubleshooting doesn't work, don't hesitate to seek assistance from our support team. You can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Jun 8, 06:06 MST
Jun 7, 2024

No incidents reported.