All Systems Operational
Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 25, 2025

No incidents reported today.

Jan 24, 2025

No incidents reported.

Jan 23, 2025
Resolved: Users are not receiving SMS and Email Verification Messages
Resolved - A fix has been implemented, and receiving verification codes is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Jan 23, 05:22 MST
Monitoring - A fix has been implemented, and receiving verification codes is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Jan 23, 05:11 MST
Investigating - We are experiencing issues receiving with SMS and Email Verification messages.

We are currently investigating this problem and will provide further updates when available. For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jan 22, 14:44 MST
Jan 22, 2025
Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025
Resolved: Users are not receiving SMS Messages
Resolved - A fix has been implemented, and the text messages are now sending successfully.

If you continue to experience an issue, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jan 14, 08:15 MST
Monitoring - A fix has been implemented, and the text messages are now sending successfully.

If you continue to experience an issue, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jan 14, 07:52 MST
Update - We are experiencing issues with Text messages deliveries being delayed. We are currently investigating this problem and will provide further updates when available.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jan 14, 07:45 MST
Investigating - We are experiencing issues with SMS and Email Verification messages deliveries being delayed. We are currently investigating this problem and will provide further updates when available.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jan 14, 07:39 MST
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025
RESOLVED:Payment Terminals not prompting for Pin Number for Debit Transactions in Canada
Resolved - We’ve released a new file package to address the issue where the pin prompt was not appearing for debit payments in Canada.

Dealers- Please reboot your PC. The update will automatically apply to the payment terminal once the workstation restarts.
Centers- The release will be applied to the terminal during the nightly maintenance when your workstation reboots.

If you need assistance or encounter any issues with terminals not responding, please don’t hesitate to contact POS support. You can reach us by chatting via the life preserver icon in the bottom left corner of the ESL console, calling 800-223-6217, or dialing EXT 606911.
Jan 11, 08:39 MST
Monitoring - We’ve released a new file package to address the issue where the pin prompt was not appearing for debit payments in Canada.

Dealers- Please reboot your PC. The update will automatically apply to the payment terminal once the workstation restarts.
Centers- The release will be applied to the terminal during the nightly maintenance when your workstation reboots.

If you need assistance or encounter any issues with terminals not responding, please don’t hesitate to contact POS support. You can reach us by chatting via the life preserver icon in the bottom left corner of the ESL console, calling 800-223-6217, or dialing EXT 606911.
Jan 11, 01:41 MST
Update - Our Canadian terminals are experiencing an issue with processing Interac Debit cards due to an internal bank processing certificate not updating. If the customer's Interac debit card declines due to the terminal failing to prompt for a PIN, you have a couple of options to complete the rental.

1. Use another credit card
2. Request cash be used instead if our customer does not have a credit card.

We know debit is a critical function for our Canadian teams, and are working to get these terminals back up and running as soon as possible. For additional assistance please get in touch with support by chatting in using the life preserver icon at the bottom left corner of the ESL console, or by calling in at EXT 606901 OR 800-223-6217
Jan 8, 13:47 MST
Identified - Our Canadian terminals are experiencing an issue with processing Interac Debit cards due to an internal bank processing certificate not updating. If the customer's Interac debit card declines due to the terminal failing to prompt for a PIN, you have a couple of options to complete the rental.

1. Use another credit card
2. Request cash be used instead if our customer does not have a credit card.

We know debit is a critical function for our Canadian teams, and are working to get these terminals back up and running as soon as possible. For additional assistance please get in touch with support by chatting in using the life preserver icon at the bottom left corner of the ESL console, or by calling in at EXT 606901 OR 800-223-6217
Jan 8, 13:19 MST
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