U-Haul System Status

All Systems Operational

Point of Sale Operational

POS Operational

ESL (Electronic Scheduling Log) Operational

Hitch Scheduling Log (HSL) Operational

CSF (Customer Service Form) Operational

POS Console Operational

Showroom Sales Operational

WebBEST Operational

U-Haul Messenger Operational

Backup POS Operational

UBOX Operational

POS Mobile (Dashboard) Operational

Product Receiving Operational

Contract Close Operational

Payments Operational

Card Authorizations Operational

Cheque Processing Operational

uhaul.com and Truck Share Operational

Live Verification Operational

uhaul.com Operational

Truck Share Operational

Rates and Distribution Operational

Web AMT Operational

RMC (Rotation Management Console) Operational

uhaul.net Operational

Cross Contact Operational

Contract Lookup Operational

Reports Operational

e-Alert Operational

Tools Operational

Miniroute Operational

Contact Center Operational

Roadside Operational

CAF (Customer Action File) Operational

Alvaria Operational

Dealer Network Operational

uhauldealer.com Operational

Repair Operational

RepairHub Operational

Network Operational

Internet Connectivity Operational

Meraki (Center Networks) Operational

WiFi Operational

VPN Operational

VoIP Operational

Finesse (Traffic & Contact Center) Operational

Center Phones Operational

Email/O365 applications Operational

Email Operational

Teams Operational

Office 365 Online Apps Operational

Moving Help Operational

Control-D Reports Operational

Workday / U-Haul life Operational

Time clock Operational

U-Haul University Operational

TEST Operational

WebSelfStorage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

Resolved: Unable to Close Store

Resolved - The issue has cleared up, and no further reports have appeared.

If you encounter any lingering issues,
Locations can close the store in the morning prior to your Opening for the day.

Please contact after hours support at either 606901, or 800-223-6217 for further assistance.
-------------------------------------------------------------------------------------------------
Oct 20, 15:08 MST

Monitoring - The issue has cleared up and no further reports have appeared.

If you encounter any lingering issues,
Locations can close the store in the morning prior to your Opening for the day

Please contact after hours support at either 606901, or 800-223-6217 for further assistance.
-------------------------------------------------------------------------------------------------
Oct 20, 14:45 MST

Investigating - Try Clearing Browser Cache and try closing again
If this doesn't help, location can also close the store in the morning prior to your Opening for the day.

Clearing Cache instructions:
Centers: Please close your browser, then re-open it.
Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

feel free to contact after hours support at either 606901, or 800-223-6217 for further assistance.
-------------------------------------------------------------------------------------------------
Oct 20, 14:28 MST

Oct 19, 2024

Resolved: POS Slowness/Down

Resolved - A fix has been implemented and the POS is now working properly.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

-------------------------------------------------------------------------------------------------
Oct 19, 08:47 MST

Monitoring - A fix has been implemented and the POS is now working properly.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

-------------------------------------------------------------------------------------------------
Oct 19, 08:24 MST

Investigating - We have all hands on deck working to resolve this issue.

Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If issues persist, please continue business operations using the backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217.
-------------------------------------------------------------------------------------------------
Oct 19, 07:34 MST

Investigating - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If issues persist, please continue business operations using the backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217.
-------------------------------------------------------------------------------------------------
Oct 19, 06:41 MST

Oct 18, 2024

Resolved - Unable to close store

Resolved - The issue has cleared up and no further reports have appeared.
Locations can close the store in the morning prior to your Opening for the day.

If you encounter any lingering issues, feel free to contact after hours support at either 606901, or 800-223-6217.
-------------------------------------------------------------------------------------------------
Oct 18, 18:58 MST

Monitoring - The issue has cleared up and no further reports have appeared.
Locations can close the store in the morning prior to your Opening for the day.

If you encounter any lingering issues, feel free to contact after hours support at either 606901, or 800-223-6217.
-------------------------------------------------------------------------------------------------
Oct 18, 18:08 MST

Update - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

Centers can also close the store in the morning prior to your Opening for the day.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL
-------------------------------------------------------------------------------------------------
Oct 18, 17:24 MST

Investigating - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL
-------------------------------------------------------------------------------------------------
Oct 18, 17:14 MST

Oct 17, 2024

Resolved - Unable to close store

Resolved - The issue has cleared up and no further reports have appeared.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Oct 17, 17:44 MST

Monitoring - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL
-------------------------------------------------------------------------------------------------
Oct 17, 17:31 MST

Update - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL
-------------------------------------------------------------------------------------------------
Oct 17, 16:58 MST

Investigating - We have all hands-on deck looking into this matter. There is no current work around.

-------------------------------------------------------------------------------------------------
Oct 17, 16:26 MST

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

Resolved - Unexpected error when attempting to dispatch

Resolved - A fix has been implemented and the POS should be back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Oct 14, 07:41 MST

Monitoring - A fix has been implemented and the POS should be backup and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Oct 14, 07:28 MST

Update - Please clear your browsing data and try again.

Steps to clear the Browsing Data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab. - Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Oct 14, 05:44 MST

Update - To continue business operations, dispatch Using backup POS.

Reminder: To log-in
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

If troubleshooting fails, reach out to our support team at VOIP extension 606901, call 800-223-6217.
-------------------------------------------------------------------------------------------------
Oct 14, 05:24 MST

Investigating - Please clear your browsing data and try again.

Steps to clear the Browsing Data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab. - Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Oct 14, 05:06 MST

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

Resolved: POS Slowness

Resolved - A fix has been implemented and the POS is now working properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.

-------------------------------------------------------------------------------------------------
Oct 8, 12:01 MST

Monitoring - A fix has been implemented and the POS is now working properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.

-------------------------------------------------------------------------------------------------
Oct 8, 11:49 MST

Investigating - To continue business operations, dispatch Using backup POS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Oct 8, 11:18 MST