All Systems Operational

Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 23, 2025
Payment processing has been resolved
Resolved - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Jun 23, 05:41 MST
Monitoring - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Jun 23, 05:30 MST
Investigating - Workaround: Dispatch Using backup POS
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 23, 05:09 MST
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025
All Applications Are Operational
Resolved - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Jun 16, 15:09 MST
Monitoring - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Jun 16, 14:52 MST
Update - To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

We have all teams fully engaged and are treating this with the highest level of urgency

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
Jun 16, 12:58 MST
Update - To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Jun 16, 11:55 MST
Update - To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Jun 16, 11:30 MST
Investigating - To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Jun 16, 11:12 MST
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Equipment is updating on the ESL
Resolved - Refresh the page, the equipment should update on the ESL.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 12, 11:53 MST
Monitoring - Refresh the page, the equipment should update on the ESL.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 12, 11:43 MST
Investigating - Our team is working to get the equipment updating.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 12, 11:25 MST
Jun 11, 2025

No incidents reported.

Jun 10, 2025
CSF Session Error Resolved
Resolved - If you continue to experience issues, please contact support at extension 606901 or 1-800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 10, 19:17 MST
Monitoring - If you continue to experience issues, please contact support at extension 606901 or 1-800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 10, 19:05 MST
Investigating - Centers: Close and re-open browser
Other: Clear browsing data

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If issues continue to persist, please create reservations in the backupPOS - backuppos.uhaul.net

Please dispatch the Customer as a Walk-In Rental.
Steps to dispatch as a Walk-In:
Select the Equipment from the ESL > Walk-in Rental > Select In-Town or One-Way > Walk through and complete Dispatch

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 10, 17:39 MST
All Systems Operational: U-Haul Applications Are Back Up
Resolved - If you continue to experience issues, please contact support at extension 606901 or 1-800-223-6217.
You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jun 10, 16:41 MST
Monitoring - If you continue to experience issues, please contact support at extension 606901 or 1-800-223-6217.
You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jun 10, 16:14 MST
Update - To continue business operations, please use backupPOS - backuppos.uhaul.net

Reminder To Log-In:
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Our team is actively working to resolve this issue and restore normal functionality as quickly as possible.
For further assistance, please reach out to support by calling 606901 or 800-223-6217.
-------------------------------------------------------------------------------------------------
Jun 10, 15:58 MST
Update - To continue business operations, please use backupPOS - backuppos.uhaul.net

Reminder To Log-In:
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Our team is actively working to resolve this issue and restore normal functionality as quickly as possible.
-------------------------------------------------------------------------------------------------
Jun 10, 15:53 MST
Investigating - To continue business operations, please use backupPOS - backuppos.uhaul.net

Reminder To Log-In:

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217.
-------------------------------------------------------------------------------------------------
Jun 10, 15:50 MST
Jun 9, 2025

No incidents reported.

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