Mutliple Reports & Pages Unavailable in Uhaul.net
Update - We are aware of issues affecting multiple pages and reports in uhaul.net, including Publications, Hitch Matrix, Barcode Labels, and others.

Our teams are working to restore access. We will provide updates as more information becomes available.

For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 03, 2026 - 13:22 MST
Investigating - We are aware of issues affecting multiple pages and reports in uhaul.net, including Publications, Boards, Hitch Matrix, Barcode Labels, and others.

Our teams are working to restore access. We will provide updates as more information becomes available.

For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 03, 2026 - 11:06 MST
Point of Sale Operational
POS Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Major Outage
Cross Contact Operational
Contract Lookup Operational
Reports Major Outage
e-Alert Operational
Tools Operational
Miniroute Operational
Accounts Payable Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports Operational
Workday / U-Haul life Operational
Time clock Operational
U-Haul University Operational
TEST Operational
WebSelfStorage Operational
Alarm System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 3, 2026

Resolved – Canada Centers Debit Payment Issues
Resolved - The issue affecting debit payments at Canada Centers has been resolved.

We have corrected the file issue related to our third-party payment provider, Worldpay,
and Centers can now resume processing debit payments as normal.

If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 10:57 MST
Monitoring - The issue affecting debit payments at Canada Centers has been resolved.

We have corrected the file issue related to our third-party payment provider, Worldpay,
and Centers can now resume processing debit payments as normal.

If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 10:32 MST
Update - Debit payments at Canada Centers are failing due to an update from our payment provider, Worldpay.

Please use a credit card for payment in the meantime.

Our team is working on a fix. There is currently no ETA for resolution.
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 09:42 MST
Update - We are currently investigating reports of Canada Centers being unable to process debit transactions.

Please use a Credit card or Cash for payment until the issue is resolved.

We will provide updates as more information becomes available.
Nov 3, 09:38 MST
Investigating - We are currently investigating reports of Canada Centers being unable to process debit transactions.

Please use a Credit card or Cash for payment until the issue is resolved.

We will provide updates as more information becomes available.
Nov 3, 07:59 MST

Nov 2, 2026

Update - U-Haul Applications Restored
Resolved - All U-Haul applications have been restored and are now fully operational.
Thank you for your patience and understanding while we worked to resolve the issue.

Please import any BackupPOS contracts created during the incident at your next opportunity.

We apologize for any inconvenience and appreciate your cooperation!
If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 2, 22:46 MST
Update - We are continuing to investigate this issue.
Nov 2, 22:43 MST
Update - We are continuing to investigate this issue.
Nov 2, 22:40 MST
Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.


U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List


We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 18:39 MST
Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.


U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List


We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 12:02 MST
Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.


U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List


We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 08:00 MST
Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

Dealers experiencing issues should log in directly to POS using the following link:
https://pos.uhaul.net
Please use this link instead of accessing Uhaul Dealer Site while we continue investigating the ongoing issues.


U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List


We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:58 MST
Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

Dealers experiencing issues should log in directly to POS using the following link:
https://pos.uhaul.net
Please use this link instead of accessing Uhaul Dealer Site while we continue investigating the ongoing issues.

We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:47 MST
Investigating - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul dealer.

locations should utilize BackupPOS to continue processing transactions where applicable.

BackupPOS: https://backuppos.uhaul.net

Login Instructions:
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer credentials and Entity #.

Important: Please do not upload BackupPOS contracts until the affected systems are fully operational.

Our teams are continuing to investigate these issues.
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:29 MST

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

CSF Loading Issue Resolved
Resolved - The issue affecting CSF has been resolved. Users should now be able to create and dispatch reservations normally.

Please upload any BackupPOS contracts created during the incident at this time.

If you continue to experience any issues, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Oct 26, 14:24 MST
Monitoring - The issue affecting CSF has been resolved. Users should now be able to create and dispatch reservations normally.

Please upload any BackupPOS contracts created during the incident at this time.

If you continue to experience any issues, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Oct 26, 14:13 MST
Investigating - We are currently experiencing an issue with CSF continuously loading, preventing users from creating and dispatching reservations.

Until the issue is resolved, please dispatch through walk-in rentals on the ESL or reservations
Create reservations using BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer credentials and Entity #.

Please do not upload Backup contracts until the system is fully operational

For further assistance, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Oct 26, 14:08 MST

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

POS and Uhaul.net are Fully Operational
Resolved - The issue affecting POS and Uhaul.net has cleared.

Please import any BackupPOS contracts created during the incident at this time.

If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Oct 20, 06:09 MST
Monitoring - The issue affecting POS and Uhaul.net has cleared.

Please import any BackupPOS contracts created during the incident at this time.

If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Oct 20, 05:59 MST
Investigating - We are currently investigating reports of POS and Uhaul.net being down.

To continue business operations, please use BackupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Oct 20, 05:53 MST
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