U-Haul System Status

All Systems Operational

Point of Sale Operational

POS Operational

ESL (Electronic Scheduling Log) Operational

Hitch Scheduling Log (HSL) Operational

CSF (Customer Service Form) Operational

POS Console Operational

Showroom Sales Operational

WebBEST Operational

U-Haul Messenger Operational

Backup POS Operational

UBOX Operational

POS Mobile (Dashboard) Operational

Product Receiving Operational

Contract Close Operational

Payments Operational

Card Authorizations Operational

Cheque Processing Operational

uhaul.com and Truck Share Operational

Live Verification Operational

uhaul.com Operational

Truck Share Operational

Rates and Distribution Operational

Web AMT Operational

RMC (Rotation Management Console) Operational

uhaul.net Operational

Cross Contact Operational

Contract Lookup Operational

Reports Operational

e-Alert Operational

Tools Operational

Miniroute Operational

Contact Center Operational

Roadside Operational

CAF (Customer Action File) Operational

Alvaria Operational

Dealer Network Operational

uhauldealer.com Operational

Repair Operational

RepairHub Operational

Network Operational

Internet Connectivity Operational

Meraki (Center Networks) Operational

WiFi Operational

VPN Operational

VoIP Operational

Finesse (Traffic & Contact Center) Operational

Center Phones Operational

Email/O365 applications Operational

Email Operational

Teams Operational

Office 365 Online Apps Operational

Moving Help Operational

Control-D Reports Operational

Workday / U-Haul life Operational

Time clock Operational

U-Haul University Operational

TEST Operational

WebSelfStorage Operational

Alarm System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2026

Applications are back up and running

Resolved - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 2, 07:12 MST

Monitoring - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 2, 07:01 MST

Update - We have all hands-on deck working to resolve the Issue.

To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until the system is fully operational before importing your backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 2, 06:40 MST

Update - To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until the system is fully operational before importing your backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 2, 05:26 MST

Investigating - To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 2, 04:07 MST

Apr 1, 2026

No incidents reported.

Mar 31, 2026

Dealer Network Sign-in is Fully Restored

Resolved - If you encounter any lingering issues, please contact support at 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Mar 31, 13:54 MST

Monitoring - If you encounter any lingering issues, please contact support at 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Mar 31, 13:44 MST

Update - As a workaround, please sign-in directly into POS - pos.uhaul.net

To sign-in: Enter your Dealer Network Username and Password.

For further assistance, please reach out to support by calling 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 31, 13:20 MST

Investigating - To continue business operations please use BackupPOS - backuppos.uhaul.net

Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please reach out to support by calling 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 31, 13:09 MST

U-Haul Applications are Fully Operational

Resolved - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.

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Mar 31, 12:36 MST

Monitoring - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.

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Mar 31, 12:26 MST

Investigating - We have all hands-on deck working to resolve the issue.

To continue business operations in BackupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 31, 12:06 MST

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

POS is Fully Operational

Resolved - If you encounter any lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 28, 06:58 MST

Monitoring - If you encounter any lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 28, 06:43 MST

Investigating - To continue business operations, please use backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 28, 06:14 MST

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

AMT Slowness Resolved

Resolved - The slowness impacting AMT has been resolved.

All systems should now be operating normally. If you continue to experience any issues, please contact POS Support at VOIP extension 606901, call 1-800-223-6217, or use the live chat via the life preserver icon in the bottom left corner of the ESL.
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Mar 24, 11:41 MST

Monitoring - The slowness impacting AMT has been resolved.

All systems should now be operating normally. If you continue to experience any issues, please contact POS Support at VOIP extension 606901, call 1-800-223-6217, or use the live chat via the life preserver icon in the bottom left corner of the ESL.
Mar 24, 11:30 MST

Update - If you are experiencing an issue, please close the browser and open a new session, switching Browsers, or Clear browser Cache.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If you're needing assistance, don't hesitate to seek assistance from our support team. You can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
Mar 24, 11:20 MST

Investigating - We have all hands on deck looking into this matter.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 24, 11:03 MST

Uhaul.net Issues Resolved

Resolved - The issues impacting Uhaul.net have been resolved and the system is now functioning again.

If you continue to experience any issues, please contact POS Support at 606901 or 1-800-223-6217, or use the live chat via the ESL life preserver icon.
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Mar 24, 11:38 MST

Monitoring - The issues impacting Uhaul.net have been resolved and the system is now functioning again.

If you continue to experience any issues, please contact POS Support at 606901 or 1-800-223-6217, or use the live chat via the ESL life preserver icon.
Mar 24, 11:26 MST

Investigating - We are currently experiencing multiple issues within Uhaul.net and are actively working to resolve them.
We will provide updates as more information becomes available.
For immediate assistance, please contact POS Support at 606901 or 1-800-223-6217, or use the live chat via the ESL life preserver icon.
Mar 24, 10:43 MST

Hookup Book Functionality Restored

Resolved - The Hookup Book is now back up and working as expected

For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
Mar 24, 11:21 MST

Update - The Hookup Book is now back up and working as expected

For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
Mar 24, 11:06 MST

Investigating - Workaround: use backuppos.uhaul.net to create/dispatch Trailer reservations

Reminder: To Log-in
Centers: Smid, Lastname and Center #
Dealers: Username and Dealer #

The team is working is working on getting the hookup book back up and running again.

For further assistance, please reach out to our support team at VOIP extension 606901, call 800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
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Mar 24, 10:46 MST

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.