All Systems Operational
Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2024
Resolved - Unable to sign into U-Haul websites
Resolved - A fix has been implemented and logging into U-Haul websites has been restored.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 18, 11:16 MST
Monitoring - A fix has been implemented and logging into U-Haul websites has been restored.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 18, 11:05 MST
Update - To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

We have all hands working to get this issue fixed.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 18, 09:38 MST
Investigating - To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

We have all hands working to get this issue fixed.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 18, 09:25 MST
Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Resolved - CSF Is down
Resolved - A fix has been implemented and the CSF is now backup and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 13, 04:44 MST
Monitoring - A fix has been implemented and the CSF is now backup and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 13, 04:33 MST
Investigating - Please dispatch the Customer as a Walk-In Rental.

Steps to dispatch as a Walk-In:

Select the Equipment from the ESL > Walk-in Rental > Select In-Town or One-Way > Walk through and complete Dispatch

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 13, 04:24 MST
Sep 12, 2024
Resolved - POS pages loading slowly
Resolved - A fix has been implemented and the webpages are now loading properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
-------------------------------------------------------------------------------------------------
Sep 12, 12:56 MST
Monitoring - A fix has been implemented and the webpages are now loading properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
-------------------------------------------------------------------------------------------------
Sep 12, 12:41 MST
Investigating - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, Cookies and other site data, and Cached Images and files
- Click on 'Clear Data.'

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

-------------------------------------------------------------------------------------------------
Sep 12, 11:07 MST
Sep 11, 2024
Resolved - Unable to sign into U-Haul sites
Resolved - A fix has been implemented and the SSO login is now backup and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 11, 13:00 MST
Monitoring - A fix has been implemented and the SSO login is now backup and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 11, 12:41 MST
Update - Do not sign out of any U-Haul sites you are currently in.
Once you are out of the site, you may not be able to sign back in.

To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

We have all hands working to get this issue fixed.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 11, 11:42 MST
Update - Do not sign out of any U-Haul sites you are currently in.
Once you are out of the site, you may not be able to sign back in.

To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #
If calling the number fails or unable to process payment, please use 123456 as the auth code.

We have all hands working to get this issue fixed.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 11, 11:33 MST
Update - Do not sign out of any U-Haul sites you are currently in.
Once you are out of the site, you may not be able to sign back in.

To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

We have all hands working to get this issue fixed.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 11, 11:29 MST
Update - Do not sign out of any U-Haul sites you are currently in.
Once you are out of the site, you may not be able to sign back in.

To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

We have all hands working to get this issue fixed.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 11, 10:57 MST
Update - Do not sign out of any U-Haul sites you are currently in.
Once you are out of the site you will not be able to sign back in at this time.

To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 11, 10:21 MST
Investigating - To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 11, 09:42 MST
Sep 10, 2024

No incidents reported.

Sep 9, 2024
Resolved - Error loading the ESL
Resolved - A fix has been implemented and the ESL is now working properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
-------------------------------------------------------------------------------------------------
Sep 9, 15:23 MST
Monitoring - A fix has been implemented and the ESL is now working properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
-------------------------------------------------------------------------------------------------
Sep 9, 15:11 MST
Investigating - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL
-------------------------------------------------------------------------------------------------
Sep 9, 14:33 MST
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Resolved - Dispatched contracts not reflecting as dispatched on the ESL
Resolved - A fix has been implemented and the ESL is now reflecting correctly when equipment has been dispatched.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 6, 10:49 MST
Monitoring - A fix has been implemented and the ESL is now reflecting correctly when equipment has been dispatched.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 6, 10:38 MST
Investigating - Workaround: Open the contract in the POS > Modify the equipment on rental to a temporary piece of equipment
Save and close
Modify back to the original equipment
Save and close

We have all hands-on deck looking into this matter.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 6, 09:32 MST
Sep 5, 2024

No incidents reported.

Sep 4, 2024
Resolved - Errors loading Reservations and the ESL
Resolved - A fix has been implemented and the POS errors are clearing.
Sign out and back into POS

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
-------------------------------------------------------------------------------------------------
Sep 4, 14:35 MST
Monitoring - A fix has been implemented and the POS errors are clearing.
Sign out and back into POS

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
-------------------------------------------------------------------------------------------------
Sep 4, 14:24 MST
Investigating - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL
-------------------------------------------------------------------------------------------------
Sep 4, 13:37 MST
← Incident History Powered by Atlassian Statuspage