All Systems Operational
Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2024
Resolved - Unable to sign into U-Haul applications
Resolved - A fix has been implemented and the ability to sign in has been restored.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Dec 11, 11:52 MST
Monitoring - A fix has been implemented and the ability to sign in has been restored.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Dec 11, 11:40 MST
Investigating - To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Dec 11, 11:32 MST
Resolved - Hookup Validation is down
Resolved - A fix has been implemented and validating towing hookups is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Dec 11, 08:05 MST
Update - A fix has been implemented and validating towing hookups is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Dec 11, 07:55 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 07:54 MST
Update - A fix has been implemented and validating towing hookups is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Dec 11, 07:54 MST
Investigating - Workaround: Dispatch towing rentals using backup POS backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217.
You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Dec 11, 07:46 MST
Dec 10, 2024

No incidents reported.

Dec 9, 2024
Resolved - Uhaul.net is down
Resolved - A fix has been implemented and Uhaul.net is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Dec 9, 10:01 MST
Monitoring - A fix has been implemented and Uhaul.net is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Dec 9, 09:50 MST
Investigating - We have all hands-on deck looking into this matter.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Dec 9, 09:21 MST
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024
Resolved - Unable to validate towing hookups
Resolved - A fix has been implemented and validating towing hookups is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Dec 6, 13:41 MST
Monitoring - A fix has been implemented and validating towing hookups is back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Dec 6, 13:31 MST
Investigating - Workaround: Dispatch towing rentals using backup POS
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Dec 6, 13:24 MST
Dec 5, 2024

No incidents reported.

Dec 4, 2024
Resolved: Dealers Unable to Complete Returns in Contract Close
Resolved - A fix has been implemented. Please refresh and return the contract.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Dec 4, 14:40 MST
Monitoring - A fix has been implemented. Please refresh and return the contract.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Dec 4, 14:22 MST
Investigating - Please contact support at 1-800-223-6217, so we can assist in returning the contracts through WebBEST. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Dec 4, 13:49 MST
Dec 3, 2024
Calls Failing for US locations - Resolved
Resolved - Our phone provider has resolved the trouble and is reporting systems are back in service. If you are still not getting customer calls please reach out to support at 606911 option 5.
Dec 3, 09:29 MST
Identified - We have many reports of calls not working. This has been identified as a widespread issue with our phone provider and they have identified the trouble and are working on a fix.
Dec 3, 08:56 MST
Dec 2, 2024
Resolved - AMT Slowness
Resolved - A fix has been implemented. Please log out and back into AMT.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Dec 2, 10:42 MST
Monitoring - A fix has been implemented. Please log out and back into AMT.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Dec 2, 10:31 MST
Investigating - Please log out and back into AMT. Workloads have been temporarily disabled to help relieve slowness.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Dec 2, 10:03 MST
Monitoring - Please log out and back into AMT. Workloads have been temporarily disabled to help relieve slowness.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Dec 2, 09:57 MST
Investigating - We have all hands on deck looking into this matter.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Dec 2, 08:28 MST
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

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