U-Haul System Status

Update - We are aware of some locations reporting trouble taking payments and are investigating. If you are not able to take payment, please use BackupPOS - backuppos.uhaul.net

Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217.
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May 02, 2026 - 16:28 MST

Update - We are aware of some locations reporting trouble taking payments and are investigating. If you are not able to take payment, please use BackupPOS - backuppos.uhaul.net

Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 02, 2026 - 15:47 MST

Investigating - We are aware of some locations reporting trouble taking payments and are investigating. If you are not able to take payment, please use BackupPOS - backuppos.uhaul.net

Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 02, 2026 - 11:13 MST

Point of Sale Major Outage

POS Major Outage

ESL (Electronic Scheduling Log) Operational

Hitch Scheduling Log (HSL) Operational

CSF (Customer Service Form) Operational

POS Console Operational

Showroom Sales Operational

WebBEST Operational

U-Haul Messenger Operational

Backup POS Operational

UBOX Operational

POS Mobile (Dashboard) Operational

Product Receiving Operational

Contract Close Operational

Payments Major Outage

Card Authorizations Major Outage

Cheque Processing Operational

uhaul.com and Truck Share Operational

Live Verification Operational

uhaul.com Operational

Truck Share Operational

Rates and Distribution Operational

Web AMT Operational

RMC (Rotation Management Console) Operational

uhaul.net Operational

Cross Contact Operational

Contract Lookup Operational

Reports Operational

e-Alert Operational

Tools Operational

Miniroute Operational

Contact Center Operational

Roadside Operational

CAF (Customer Action File) Operational

Alvaria Operational

Dealer Network Operational

uhauldealer.com Operational

Repair Operational

RepairHub Operational

Network Operational

Internet Connectivity Operational

Meraki (Center Networks) Operational

WiFi Operational

VPN Operational

VoIP Operational

Finesse (Traffic & Contact Center) Operational

Center Phones Operational

Email/O365 applications Operational

Email Operational

Teams Operational

Office 365 Online Apps Operational

Moving Help Operational

Control-D Reports Operational

Workday / U-Haul life Operational

Time clock Operational

U-Haul University Operational

TEST Operational

WebSelfStorage Operational

Alarm System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 3, 2026

No incidents reported today.

May 2, 2026

Dealer Network is back online

Resolved - The issue was related to an unexpected third-party maintenance. Service has been restored, and teams are continuing to monitor and review any remaining related impacts.

For any lingering issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621or use the Life Preserver icon in the ESL.
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May 2, 12:40 MST

Monitoring - The issue was related to an unexpected third-party maintenance. Service has been restored, and teams are continuing to monitor and review any remaining related impacts.

For any lingering issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621or use the Life Preserver icon in the ESL.
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May 2, 12:35 MST

Investigating - As a workaround, Dealers please sign-in directly into POS - pos.uhaul.net

To sign-in: Enter your Dealer Network username and Dealer Network password.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 2, 09:19 MST

POS is back online

Resolved - The POS was down due to unexpected CPU issues. POS is back online, and our teams are continuing to monitor for any lingering effects.

If you continue to experience issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
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May 2, 09:25 MST

Monitoring - The POS was down due to unexpected CPU issues. POS is back online, and our teams are continuing to monitor for any lingering effects.

If you continue to experience issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
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May 2, 09:02 MST

Investigating - To continue business operations, please use BackupPOS: backuppos.uhaul.net

Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 2, 08:29 MST

Dealer Network is back Online

Update - The issue was related to an unexpected third-party maintenance. Service has been restored, and teams are continuing to monitor and review any remaining related impacts.

For any lingering issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621or use the Life Preserver icon in the ESL.
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May 2, 07:09 MST

Monitoring - The Dealer Network was down due to 3rd Party maintenance that was unexpected. Dealer Network is now back online.

For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
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May 2, 06:52 MST

Update - The Dealer Network was down due to 3rd Party maintenance that was unexpected. Dealer Network is now back online.

For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
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May 2, 06:50 MST

Update - As a workaround, Dealers please sign-in directly into POS - pos.uhaul.net

To sign-in: Enter your Dealer Network username and Dealer Network password.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 2, 06:30 MST

Investigating - The service was down for third party maintenance, and our teams are in the process of restoring service.

For further assistance please contact support at at ext 606901 or 800-223-6217.
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May 2, 06:27 MST

May 1, 2026

Cross Contact is back online

Resolved - The Cross Contact was down due to 3rd Party maintenance that was unexpected. Cross Contact is back online.

For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
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May 1, 16:11 MST

Monitoring - The Cross Contact was down due to 3rd Party maintenance that was unexpected. Cross Contact is back online.

For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
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May 1, 15:58 MST

Update - The service is down from a maintenance, and our teams are in the process of restoring service.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 1, 15:36 MST

Investigating - The service is down for maintenance, and our teams are in the process of restoring service.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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May 1, 15:20 MST

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

Hookup Book Restored

Resolved - The Hookup Book is now back up.

For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
Apr 27, 12:11 MST

Identified - The Hookup Book is now back up.

For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
Apr 27, 12:07 MST

Investigating - Workaround: use backuppos.uhaul.net to create/dispatch Trailer reservations

Reminder: To Log-in
Centers: Smid, Lastname and Center #
Dealers: Username and Dealer #

The team is working is working on getting the hookup book back up and running again.

For further assistance, please reach out to our support team at VOIP extension 606901, call 800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.
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Apr 27, 11:57 MST

Apr 26, 2026

No incidents reported.

Apr 25, 2026

Receipts are Generating Successfully

Resolved - A fix has been implemented to resolve the Issue regarding Receipts not loading properly.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 25, 07:18 MST

Monitoring - A fix has been implemented to resolve the Issue regarding Receipts not loading properly.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 25, 07:08 MST

Update - The POS slowness issue has been identified and resolved. Please resume work through the POS at this time.

Receipts have been temporarily disabled while our teams implement a permanent fix. We will provide an update once receipts are fully restored.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 25, 06:51 MST

Investigating - Please use WebBEST to reprint receipts: POS > WebBEST > Reporting > Contract Search and Reprint

If slowness persists, to continue business operations, please use BackupPOS:
backuppos.uhaul.net

Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 25, 06:41 MST

Apr 24, 2026

No incidents reported.

Apr 23, 2026

Alarm Monitoring Receivers Offline

Postmortem - Read details
Apr 23, 15:33 MST

Resolved - This incident has been resolved.
Apr 23, 15:31 MST

Investigating - Alarm Software Server is not responding at this time and Digiport interface appears to have no connection to receivers. Working with relevant IT teams to resolve at this time.
Apr 23, 15:21 MST

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.