U-Haul System Status

All Systems Operational

Point of Sale Operational

POS Operational

ESL (Electronic Scheduling Log) Operational

Hitch Scheduling Log (HSL) Operational

CSF (Customer Service Form) Operational

POS Console Operational

Showroom Sales Operational

WebBEST Operational

U-Haul Messenger Operational

Backup POS Operational

UBOX Operational

POS Mobile (Dashboard) Operational

Product Receiving Operational

Contract Close Operational

Payments Operational

Card Authorizations Operational

Cheque Processing Operational

uhaul.com and Truck Share Operational

Live Verification Operational

uhaul.com Operational

Truck Share Operational

Rates and Distribution Operational

Web AMT Operational

RMC (Rotation Management Console) Operational

uhaul.net Operational

Cross Contact Operational

Contract Lookup Operational

Reports Operational

e-Alert Operational

Tools Operational

Miniroute Operational

Contact Center Operational

Roadside Operational

CAF (Customer Action File) Operational

Alvaria Operational

Dealer Network Operational

uhauldealer.com Operational

Repair Operational

RepairHub Operational

Network Operational

Internet Connectivity Operational

Meraki (Center Networks) Operational

WiFi Operational

VPN Operational

VoIP Operational

Finesse (Traffic & Contact Center) Operational

Center Phones Operational

Email/O365 applications Operational

Email Operational

Teams Operational

Office 365 Online Apps Operational

Moving Help Operational

Control-D Reports Operational

Workday / U-Haul life Operational

Time clock Operational

U-Haul University Operational

TEST Operational

WebSelfStorage Operational

Alarm System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 8, 2026

No incidents reported today.

Apr 7, 2026

HSL is Fully Restored

Resolved - The issue was a lingering effect from the outage earlier, which impacted the network and core U-Haul Servers.

If you encounter any lingering issues, please contact support at either 606901, 800-223-6217.
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Apr 7, 18:45 MST

Monitoring - The issue was a lingering effect from the outage earlier, which impacted the network and core U-Haul Servers.

If you encounter any lingering issues, please contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 7, 18:35 MST

Investigating - The HSL is currently unavailable. The team is actively working to resolve the issue and restore service as quickly as possible.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 7, 18:06 MST

Service Restored Following Power Loss

Resolved - The issue was caused by a loss of power in multiple areas of the data center, which impacted network and core U-Haul Servers across all sites. Service has been fully restored and operations are back to normal.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 7, 18:05 MST

Monitoring - The issue was caused by a loss of power in multiple areas of the data center, which impacted network and core U-Haul Servers across all sites. Service has been fully restored and operations are back to normal.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 7, 17:37 MST

Update - Stores that are closing for the night:
-Please complete a deposit for any cash over your store’s operating cash amount.
-Secure (lock up) the deposit funds and ensure the store is properly locked before leaving for the day.

Next Business Day:
-Complete your closing from the previous day (Record the deposit in the system)
-Complete your normal opening procedures.
-Resume normal operations after opening.

The teams are working to restore the remaining impacted systems,

To continue business operations, please use backupPOS:
backuppos.uhaul.net
Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please contact Support at 606901 or 800-223-6217.
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Apr 7, 16:41 MST

Update - Workday, UhaulLife, RepairHub, and UHaul.net are now back up.
Teams are continuing to restore remaining impacted systems, including POS, UHaul.com, WSS and other services.
-Some functions within UHaul.net may still be intermittently unavailable while recovery efforts continue.

To continue business operations, please use backupPOS:
backuppos.uhaul.net
Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please contact Support at 606901 or 800-223-6217.
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Apr 7, 16:12 MST

Update - Workday, UhaulLife, and UHaul.net are now back up.
Teams are continuing to restore remaining impacted systems, including POS, UHaul.com, and other services.
-Some functions within UHaul.net may still be intermittently unavailable while recovery efforts continue.

To continue business operations, please use backupPOS:
backuppos.uhaul.net
Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please contact Support at 606901 or 800-223-6217.
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Apr 7, 14:33 MST

Identified - Power has been restored to key network equipment, and core internet and phone services are back online.

Teams are actively working to restore remaining systems,
including login/authentication, POS, UHaul.net, UHaul.com, WSS, and other services.

To continue business operations, please use backupPOS:
backuppos.uhaul.net
Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.
For further assistance, please contact Support at 606901 or 800-223-6217.
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Apr 7, 12:42 MST

Update - To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until the system is fully operational before importing your backup contracts.

We are actively working to resolve this issue as quickly as possible.

For further assistance, please reach out to support by calling 606901 or 800-223-6217.
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Apr 7, 11:55 MST

Update - To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217.
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Apr 7, 11:53 MST

Investigating - To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

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Apr 7, 11:43 MST

Alarm Monitoring Offline

Postmortem - Read details
Apr 7, 14:00 MST

Resolved - This incident has been resolved.
Apr 7, 13:57 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 13:52 MST

Identified - Currently awaiting restoral of VPN services so alarm monitoring services and utilities can be brought back online.
Apr 7, 13:22 MST

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

Applications are back up and running

Resolved - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 2, 07:12 MST

Monitoring - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 2, 07:01 MST

Update - We have all hands-on deck working to resolve the Issue.

To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until the system is fully operational before importing your backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 2, 06:40 MST

Update - To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until the system is fully operational before importing your backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 2, 05:26 MST

Update - To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until the system is fully operational before importing your backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 2, 04:10 MST

Investigating - To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 2, 04:07 MST

Apr 1, 2026

No incidents reported.

Mar 31, 2026

Dealer Network Sign-in is Fully Restored

Resolved - If you encounter any lingering issues, please contact support at 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Mar 31, 13:54 MST

Monitoring - If you encounter any lingering issues, please contact support at 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Mar 31, 13:44 MST

Update - As a workaround, please sign-in directly into POS - pos.uhaul.net

To sign-in: Enter your Dealer Network Username and Password.

For further assistance, please reach out to support by calling 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 31, 13:20 MST

Investigating - To continue business operations please use BackupPOS - backuppos.uhaul.net

Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please reach out to support by calling 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 31, 13:09 MST

U-Haul Applications are Fully Operational

Resolved - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.

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Mar 31, 12:36 MST

Monitoring - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.

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Mar 31, 12:26 MST

Investigating - We have all hands-on deck working to resolve the issue.

To continue business operations in BackupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 31, 12:06 MST

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

POS is Fully Operational

Resolved - If you encounter any lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 28, 06:58 MST

Monitoring - If you encounter any lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 28, 06:43 MST

Investigating - To continue business operations, please use backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 28, 06:14 MST

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.