All Systems Operational
Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024
Resolved - A fix has been put in place.
Reload the sites if you are still having issues.

If troubleshooting doesn't work, don't hesitate to seek assistance from our support team. You can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 19, 14:15 MST
Monitoring - A fix has been put in place.
Reload the sites if you are still having issues.

If troubleshooting doesn't work, don't hesitate to seek assistance from our support team. You can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 19, 13:38 MST
Update - The Repair Hub is down. Related applications such as Equipment Damage Reports and Equipment Searches will be affected.

We are currently investigating the outage impacting all users and will post updates as they come.

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Jul 19, 11:20 MST
Investigating - We are currently investigating an outage for the Repair Hub website, this is impacting all users.

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Jul 19, 09:56 MST
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Resolved - This incident has been resolved.
Jul 15, 20:34 MST
Investigating - We are currently investigating an outage for the U-Haul Life / Workday website, this is impacting all users.
Jul 15, 16:41 MST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Resolved - A fix has been implemented and the POS is working properly again.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.

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Jul 12, 12:30 MST
Monitoring - A fix has been implemented and the POS is working properly again.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.

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Jul 12, 12:09 MST
Investigating - To continue business operations dispatch using backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

If calling the number fails or unable to process payment, please use 123456 as the auth code,

For further assistance, contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 12, 11:40 MST
Monitoring - A fix has been implemented and the POS is working properly again.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.

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Jul 12, 11:21 MST
Update - To continue business operations dispatch using backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

If calling the number fails or unable to process payment, please use 123456 as the auth code,

For further assistance, contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 12, 10:00 MST
Investigating - To continue business operations dispatch using backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

If calling the number fails or unable to process payment, please use 123456 as the auth code,

For further assistance, contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

Jul 12, 09:57 MST
Jul 11, 2024
Resolved - A fix has been implemented and coverage is now able to be added properly.

If you need any further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Jul 11, 14:08 MST
Investigating - Please dispatch the Customer as a Walk-In Rental.

Steps to dispatch as a Walk-In:

Select the Equipment from the ESL > Walk-in Rental > Select In-Town or One-Way > Walk through and complete Dispatch

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Jul 11, 13:02 MST
Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - A fix has been implemented and all Systems are now working properly.

If you are still experiencing an issue, please try in a different browser or try clearing your browsing data.

Steps to clear the Browsing Data:

- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab. - Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL

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Jul 9, 11:15 MST
Monitoring - A fix has been implemented and all Systems are now working properly.

If you are still experiencing an issue, please try in a different browser or try clearing your browsing data.

Steps to clear the Browsing Data:

- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab. - Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL

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Jul 9, 09:05 MST
Update - We have all hands on deck working to resolve the issue.

To continue business operations, dispatch using backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 9, 08:08 MST
Update - To continue business operations dispatch using backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 9, 05:44 MST
Update - To continue business operations dispatch using backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 9, 05:42 MST
Investigating - The team is working diligently to get the authentication services back up and running.

To continue business operations dispatch using backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 9, 04:21 MST
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.