All Systems Operational
Point of Sale
Operational
POS
Operational
ESL (Electronic Scheduling Log)
Operational
Hitch Scheduling Log (HSL)
Operational
CSF (Customer Service Form)
Operational
POS Console
Operational
Showroom Sales
Operational
WebBEST
Operational
U-Haul Messenger
Operational
Backup POS
Operational
UBOX
Operational
POS Mobile (Dashboard)
Operational
Product Receiving
Operational
Contract Close
Operational
Payments
Operational
Card Authorizations
Operational
Cheque Processing
Operational
uhaul.com and Truck Share
Operational
Live Verification
Operational
uhaul.com
Operational
Truck Share
Operational
Rates and Distribution
Operational
Web AMT
Operational
RMC (Rotation Management Console)
Operational
uhaul.net
Operational
Cross Contact
Operational
Contract Lookup
Operational
Reports
Operational
e-Alert
Operational
Tools
Operational
Miniroute
Operational
Accounts Payable
Operational
Contact Center
Operational
Roadside
Operational
CAF (Customer Action File)
Operational
Alvaria
Operational
Dealer Network
Operational
uhauldealer.com
Operational
Repair
Operational
RepairHub
Operational
Network
Operational
Internet Connectivity
Operational
Meraki (Center Networks)
Operational
WiFi
Operational
VPN
Operational
VoIP
Operational
Finesse (Traffic & Contact Center)
Operational
Center Phones
Operational
Email/O365 applications
Operational
Email
Operational
Teams
Operational
Office 365 Online Apps
Operational
Moving Help
Operational
Control-D Reports
Operational
Workday / U-Haul life
Operational
Time clock
Operational
U-Haul University
Operational
TEST
Operational
WebSelfStorage
Operational
Alarm System
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 10, 2026
Resolved -
The issues affecting Uhaul.net Equipment Search and POS Miscellaneous Sales have been resolved.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 10, 07:32 MST
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 10, 07:32 MST
Monitoring -
The issues affecting Uhaul.net Equipment Search and POS Miscellaneous Sales have been resolved.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 10, 07:21 MST
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 10, 07:21 MST
Update -
We are aware of issues affecting the following functions
Uhaul.net Equipment Search: Transaction history is not displaying previous rental history.
POS Miscellaneous Sales: Miscellaneous Sales are currently unavailable in POS.
Equipment Search Workaround:
On Uhaul.net, navigate to Equipment > Contract Search and search for the equipment.
You can also use the direct link below:
https://uhaul.net/equipment/contractlookup/
This will display up to the 50 most recent transactions for the specified equipment.
Miscellaneous Sales Workaround:
Locations can continue processing Most Misc Sales through WebBest by navigating to:
WebBest > Sales Items > Sales Items > Walk-In Customer > Miscellaneous
Our teams are investigating these issues and working to restore normal functionality.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 10, 06:50 MST
Uhaul.net Equipment Search: Transaction history is not displaying previous rental history.
POS Miscellaneous Sales: Miscellaneous Sales are currently unavailable in POS.
Equipment Search Workaround:
On Uhaul.net, navigate to Equipment > Contract Search and search for the equipment.
You can also use the direct link below:
https://uhaul.net/equipment/contractlookup/
This will display up to the 50 most recent transactions for the specified equipment.
Miscellaneous Sales Workaround:
Locations can continue processing Most Misc Sales through WebBest by navigating to:
WebBest > Sales Items > Sales Items > Walk-In Customer > Miscellaneous
Our teams are investigating these issues and working to restore normal functionality.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 10, 06:50 MST
Investigating -
We are aware of an issue where the Uhaul.net transaction history is not displaying the past rental history.
As a workaround on Uhaul.net you can select Equipment > Contract Search > search the equipment.
You can use the link below:
https://uhaul.net/equipment/contractlookup/
This will display up to the last 50 Transactions for the specified equipment.
Our teams are investigating the issue and working to restore normal functionality.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 10, 06:15 MST
As a workaround on Uhaul.net you can select Equipment > Contract Search > search the equipment.
You can use the link below:
https://uhaul.net/equipment/contractlookup/
This will display up to the last 50 Transactions for the specified equipment.
Our teams are investigating the issue and working to restore normal functionality.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 10, 06:15 MST
Nov 9, 2026
Resolved -
We have implemented a fix to correct the Store Close Cash Drawer closing.
You can close the store as normal again.
For further assistance, please contact Support at 606901 or 800-223-6217.
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Nov 9, 19:13 MST
You can close the store as normal again.
For further assistance, please contact Support at 606901 or 800-223-6217.
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Nov 9, 19:13 MST
Monitoring -
We have implemented a fix to correct the Store Close Cash Drawer closing.
You can close the store as normal again.
For further assistance, please contact Support at 606901 or 800-223-6217.
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Nov 9, 18:53 MST
You can close the store as normal again.
For further assistance, please contact Support at 606901 or 800-223-6217.
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Nov 9, 18:53 MST
Investigating -
We are aware of an issue where the Store Close process is skipping the Cash Drawer Close step, which may result in cash discrepancies.
Our teams are working to correct this behavior.
Workaround: Required Before Closing the Store:
Locations must manually close all open cash drawers before completing Store Close.
Navigate to Cash Management > Close Cash Drawer.
The user who originally opened the cash drawer must close that drawer.
Verify all cash drawers have been closed before proceeding with Store Close.
Important: Do not complete Store Close until all cash drawers have been properly closed to avoid potential cash discrepancies.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 9, 17:46 MST
Our teams are working to correct this behavior.
Workaround: Required Before Closing the Store:
Locations must manually close all open cash drawers before completing Store Close.
Navigate to Cash Management > Close Cash Drawer.
The user who originally opened the cash drawer must close that drawer.
Verify all cash drawers have been closed before proceeding with Store Close.
Important: Do not complete Store Close until all cash drawers have been properly closed to avoid potential cash discrepancies.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 9, 17:46 MST
Nov 8, 2026
No incidents reported.
Nov 7, 2026
Resolved -
The issue affecting WebBest has been resolved.
Locations may now resume normal business operations and return to standard procedures.
Locations should now complete the following actions:
Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.
If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 7, 06:39 MST
Locations may now resume normal business operations and return to standard procedures.
Locations should now complete the following actions:
Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.
If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 7, 06:39 MST
Monitoring -
The issues affecting WebBest has been resolved.
Locations may now resume normal business operations and return to standard procedures.
Locations should now complete the following actions:
Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.
If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 7, 06:29 MST
Locations may now resume normal business operations and return to standard procedures.
Locations should now complete the following actions:
Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.
If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 7, 06:29 MST
Investigating -
WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.
Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.
Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 7, 04:42 MST
Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.
Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 7, 04:42 MST
Nov 6, 2026
Resolved -
Service has been restored across all applications.
Users can now upload contracts created in BackupPOS and continue the rental process normally.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 15:03 MST
Users can now upload contracts created in BackupPOS and continue the rental process normally.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 15:03 MST
Update -
Service has been restored across all applications.
Users can now upload contracts created in BackupPOS and continue the rental process normally.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 14:51 MST
Users can now upload contracts created in BackupPOS and continue the rental process normally.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 14:51 MST
Update -
We are continuing to investigate issues affecting Web AMT, including covering and scheduling, as well as intermittent payment page issues at some locations.
If you encounter an issue with the payment page, please switch to Mobile POS on a mobile device/USCAN using LTE cellular data to continue assisting customers.
If you are still unable to proceed, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 10:45 MST
If you encounter an issue with the payment page, please switch to Mobile POS on a mobile device/USCAN using LTE cellular data to continue assisting customers.
If you are still unable to proceed, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 10:45 MST
Update -
Service has been restored across most applications. However, some locations are still experiencing intermittent issues with payment screens, access to certain applications, and other system functions.
If your location is affected, please use BackupPOS at https://backuppos.uhaul.net to continue business operations.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Our teams are continuing to address these remaining issues. We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 09:43 MST
If your location is affected, please use BackupPOS at https://backuppos.uhaul.net to continue business operations.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Our teams are continuing to address these remaining issues. We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 09:43 MST
Monitoring -
The issues affecting multiple U-Haul systems and applications have been resolved. All affected systems are now operational.
Locations may now resume normal business operations and return to standard procedures.
Please import any BackupPOS contracts created during the outage at this time.
If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 09:28 MST
Locations may now resume normal business operations and return to standard procedures.
Please import any BackupPOS contracts created during the outage at this time.
If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 09:28 MST
Update -
We are currently experiencing an outage affecting multiple U-Haul systems and applications.
Our teams are actively investigating and working to restore service.
Please continue business operations using BackupPOS until service is restored.
BackupPOS: https://backuppos.uhaul.net
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Please do not import any BackupPOS contracts until the affected systems are fully operational.
We will provide updates as more information becomes available.
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Nov 6, 08:57 MST
Our teams are actively investigating and working to restore service.
Please continue business operations using BackupPOS until service is restored.
BackupPOS: https://backuppos.uhaul.net
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Please do not import any BackupPOS contracts until the affected systems are fully operational.
We will provide updates as more information becomes available.
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Nov 6, 08:57 MST
Investigating -
We are currently experiencing an outage affecting multiple U-Haul systems and applications.
Our teams are actively investigating and working to restore service.
Please continue business operations using BackupPOS until service is restored.
BackupPOS: https://backuppos.uhaul.net
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Please do not import any BackupPOS contracts until the affected systems are fully operational.
We will provide updates as more information becomes available.
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Nov 6, 08:47 MST
Our teams are actively investigating and working to restore service.
Please continue business operations using BackupPOS until service is restored.
BackupPOS: https://backuppos.uhaul.net
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Please do not import any BackupPOS contracts until the affected systems are fully operational.
We will provide updates as more information becomes available.
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Nov 6, 08:47 MST
Resolved -
The issues affecting WebBest and other systems have been resolved.
Locations may now resume normal business operations and return to standard procedures.
Locations should now complete the following actions:
Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.
If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 08:28 MST
Locations may now resume normal business operations and return to standard procedures.
Locations should now complete the following actions:
Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.
If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 08:28 MST
Monitoring -
The issues affecting WebBest and other systems have been resolved.
Locations may now resume normal business operations and return to standard procedures.
Locations should now complete the following actions:
Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.
If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 08:18 MST
Locations may now resume normal business operations and return to standard procedures.
Locations should now complete the following actions:
Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.
If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 08:18 MST
Identified -
WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.
Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.
Equipment Status Updates
Locations can continue updating equipment status through Equipment Inventory Management using the following navigation:
POS > Contract Close > Dashboard > Equipment Inventory
Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.
Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 6, 07:48 MST
Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.
Equipment Status Updates
Locations can continue updating equipment status through Equipment Inventory Management using the following navigation:
POS > Contract Close > Dashboard > Equipment Inventory
Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.
Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 6, 07:48 MST
Update -
WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.
Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.
Equipment Status Updates
Locations can continue updating equipment status through Equipment Inventory Management using the following navigation:
POS > Contract Close > Dashboard > Equipment Inventory
Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.
Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 07:43 MST
Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.
Equipment Status Updates
Locations can continue updating equipment status through Equipment Inventory Management using the following navigation:
POS > Contract Close > Dashboard > Equipment Inventory
Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.
Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 07:43 MST
Update -
WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.
Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.
Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.
Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 05:58 MST
Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.
Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.
Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 05:58 MST
Update -
WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.
Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.
Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.
Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 05:27 MST
Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.
Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.
Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 05:27 MST
Update -
WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.
Please continue business operations as normal. You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 05:07 MST
Please continue business operations as normal. You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.
Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.
We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 05:07 MST
Investigating -
Our teams are working to restore access to WebBEST. We will provide updates as more information becomes available.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 6, 04:58 MST
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 6, 04:58 MST
Nov 5, 2026
No incidents reported.
Nov 4, 2026
Resolved -
The issue affecting CSF and U-Box Management has cleared.
Please import any BackupPOS contracts created during the incident at this time.
If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 4, 11:54 MST
Please import any BackupPOS contracts created during the incident at this time.
If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 4, 11:54 MST
Monitoring -
The issue affecting CSF and U-Box Management has cleared.
Please import any BackupPOS contracts created during the incident at this time.
If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 4, 11:44 MST
Please import any BackupPOS contracts created during the incident at this time.
If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 4, 11:44 MST
Investigating -
We are currently investigating reports of the CSF and U-Box Management going Slow
please use BackupPOS if you're unable to proceed - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #
Please do not upload Backup contracts until the system is fully operational.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 4, 11:36 MST
please use BackupPOS if you're unable to proceed - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #
Please do not upload Backup contracts until the system is fully operational.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 4, 11:36 MST
Resolved -
Access to the affected pages and reports in uhaul.net has been restored. Users can resume accessing these pages and reports as normal.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 4, 07:19 MST
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 4, 07:19 MST
Update -
We are aware of issues affecting multiple pages and reports in uhaul.net, including Publications, Hitch Matrix, Barcode Labels, and others.
Our teams are working to restore access. We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 3, 13:22 MST
Our teams are working to restore access. We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 3, 13:22 MST
Investigating -
We are aware of issues affecting multiple pages and reports in uhaul.net, including Publications, Boards, Hitch Matrix, Barcode Labels, and others.
Our teams are working to restore access. We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 11:06 MST
Our teams are working to restore access. We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 11:06 MST
Nov 3, 2026
Resolved -
The issue affecting debit payments at Canada Centers has been resolved.
We have corrected the file issue related to our third-party payment provider, Worldpay,
and Centers can now resume processing debit payments as normal.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 10:57 MST
We have corrected the file issue related to our third-party payment provider, Worldpay,
and Centers can now resume processing debit payments as normal.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 10:57 MST
Monitoring -
The issue affecting debit payments at Canada Centers has been resolved.
We have corrected the file issue related to our third-party payment provider, Worldpay,
and Centers can now resume processing debit payments as normal.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 10:32 MST
We have corrected the file issue related to our third-party payment provider, Worldpay,
and Centers can now resume processing debit payments as normal.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 10:32 MST
Update -
Debit payments at Canada Centers are failing due to an update from our payment provider, Worldpay.
Please use a credit card for payment in the meantime.
Our team is working on a fix. There is currently no ETA for resolution.
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 09:42 MST
Please use a credit card for payment in the meantime.
Our team is working on a fix. There is currently no ETA for resolution.
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 09:42 MST
Update -
We are currently investigating reports of Canada Centers being unable to process debit transactions.
Please use a Credit card or Cash for payment until the issue is resolved.
We will provide updates as more information becomes available.
Nov 3, 09:38 MST
Please use a Credit card or Cash for payment until the issue is resolved.
We will provide updates as more information becomes available.
Nov 3, 09:38 MST
Investigating -
We are currently investigating reports of Canada Centers being unable to process debit transactions.
Please use a Credit card or Cash for payment until the issue is resolved.
We will provide updates as more information becomes available.
Nov 3, 07:59 MST
Please use a Credit card or Cash for payment until the issue is resolved.
We will provide updates as more information becomes available.
Nov 3, 07:59 MST
Nov 2, 2026
Resolved -
All U-Haul applications have been restored and are now fully operational.
Thank you for your patience and understanding while we worked to resolve the issue.
Please import any BackupPOS contracts created during the incident at your next opportunity.
We apologize for any inconvenience and appreciate your cooperation!
If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 2, 22:46 MST
Thank you for your patience and understanding while we worked to resolve the issue.
Please import any BackupPOS contracts created during the incident at your next opportunity.
We apologize for any inconvenience and appreciate your cooperation!
If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 2, 22:46 MST
Update -
We are continuing to investigate this issue.
Nov 2, 22:43 MST
Nov 2, 22:43 MST
Update -
We are continuing to investigate this issue.
Nov 2, 22:40 MST
Nov 2, 22:40 MST
Update -
We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.
The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.
U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 18:39 MST
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.
The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.
U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
------------------------------------------------------------------------------------------------
Nov 2, 18:39 MST
Update -
We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.
The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.
U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 12:02 MST
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.
The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.
U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 12:02 MST
Update -
We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.
The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.
U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 08:00 MST
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.
The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.
U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 08:00 MST
Update -
We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.
Dealers experiencing issues should log in directly to POS using the following link:
https://pos.uhaul.net
Please use this link instead of accessing Uhaul Dealer Site while we continue investigating the ongoing issues.
U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:58 MST
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.
Dealers experiencing issues should log in directly to POS using the following link:
https://pos.uhaul.net
Please use this link instead of accessing Uhaul Dealer Site while we continue investigating the ongoing issues.
U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:58 MST
Update -
We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.
Dealers experiencing issues should log in directly to POS using the following link:
https://pos.uhaul.net
Please use this link instead of accessing Uhaul Dealer Site while we continue investigating the ongoing issues.
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:47 MST
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.
Dealers experiencing issues should log in directly to POS using the following link:
https://pos.uhaul.net
Please use this link instead of accessing Uhaul Dealer Site while we continue investigating the ongoing issues.
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
------------------------------------------------------------------------------------------------
Nov 2, 05:47 MST
Investigating -
We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul dealer.
locations should utilize BackupPOS to continue processing transactions where applicable.
BackupPOS: https://backuppos.uhaul.net
Login Instructions:
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer credentials and Entity #.
Important: Please do not upload BackupPOS contracts until the affected systems are fully operational.
Our teams are continuing to investigate these issues.
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
------------------------------------------------------------------------------------------------
Nov 2, 05:29 MST
Customer Action File, Control numbers, Ubox Mobile and Uhaul dealer.
locations should utilize BackupPOS to continue processing transactions where applicable.
BackupPOS: https://backuppos.uhaul.net
Login Instructions:
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer credentials and Entity #.
Important: Please do not upload BackupPOS contracts until the affected systems are fully operational.
Our teams are continuing to investigate these issues.
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:29 MST
Nov 1, 2026
No incidents reported.
Oct 31, 2026
No incidents reported.
Oct 30, 2026
No incidents reported.
Oct 29, 2026
No incidents reported.
Oct 28, 2026
No incidents reported.
Oct 27, 2026
No incidents reported.