All Systems Operational

Point of Sale Operational
POS Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports Operational
Workday / U-Haul life Operational
Time clock Operational
U-Haul University Operational
TEST Operational
WebSelfStorage Operational
Alarm System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 26, 2026

No incidents reported today.

Apr 25, 2026
Receipts are Generating Successfully
Resolved - A fix has been implemented to resolve the Issue regarding Receipts not loading properly.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 25, 07:18 MST
Monitoring - A fix has been implemented to resolve the Issue regarding Receipts not loading properly.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 25, 07:08 MST
Update - The POS slowness issue has been identified and resolved. Please resume work through the POS at this time.

Receipts have been temporarily disabled while our teams implement a permanent fix. We will provide an update once receipts are fully restored.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 25, 06:51 MST
Investigating - Please use WebBEST to reprint receipts: POS > WebBEST > Reporting > Contract Search and Reprint

If slowness persists, to continue business operations, please use BackupPOS:
backuppos.uhaul.net

Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 25, 06:41 MST
Apr 24, 2026

No incidents reported.

Apr 23, 2026
Alarm Monitoring Receivers Offline
Postmortem - Read details
Apr 23, 15:33 MST
Resolved - This incident has been resolved.
Apr 23, 15:31 MST
Investigating - Alarm Software Server is not responding at this time and Digiport interface appears to have no connection to receivers. Working with relevant IT teams to resolve at this time.
Apr 23, 15:21 MST
Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
POS Payment Processing Restored
Resolved - The issue impacting payment processing in POS has been resolved.
A small number of POS servers had trouble connecting to a backend service required for payments.

If you encounter any lingering issues, please contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 16, 05:47 MST
Monitoring - The issue impacting payment processing in POS has been resolved.
A small number of POS servers had trouble connecting to a backend service required for payments.

If you encounter any lingering issues, please contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 16, 05:36 MST
Investigating - To continue business operations, please use backupPOS: 
backuppos.uhaul.net 
Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 16, 04:23 MST
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

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