All Systems Operational
Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 3, 2024

No incidents reported today.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024
Resolved - Unable to initiate Live support chat
Resolved - Live chat support through the POS console is back online.

If you encounter any lingering issues, feel free to contact support at either extension 606901 or call 1800-223-6217.
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Sep 23, 14:03 MST
Monitoring - Live chat support through the POS console is back online.

If you encounter any lingering issues, feel free to contact support at either extension 606901 or call 1800-223-6217.
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Sep 23, 13:47 MST
Update - Live chat support through the POS console is currently unavailable due to the plugin with our chat vendor failing to load correctly.

The chat function for U-Box Mobile and AMT are working but an initial message must be sent to activate the prompts to reach a live agent.

For Live assistance you can continue to reach the support teams by calling:
POS Support: 606901 or 1-800-223-6217
U-Box Support: 555100 or 1-602-760-4927
Sep 21, 10:09 MST
Update - Live chat support through the POS console is currently unavailable due to the plugin with our chat vendor failing to load correctly.

The chat function for U-Box Mobile and AMT are working but an initial message must be sent to activate the prompts to reach a live agent.

For Live assistance you can continue to reach the support teams by calling:
POS Support: 606901 or 1-800-223-6217
U-Box Support: 555100 or 1-602-760-4927
Sep 21, 09:24 MST
Investigating - Live chat support through the POS console is currently unavailable due to the plugin with our chat vendor failing to load correctly.

The chat function for U-Box Mobile and AMT are working but an initial message must be sent to activate the prompts to reach a live agent.

For Live assistance you can continue to reach the support teams by calling:
POS Support: 606901 or 1-800-223-6217
U-Box Support: 555100 or 1-602-760-4927
Sep 20, 19:00 MST
Sep 22, 2024

No incidents reported.

Sep 21, 2024
Sep 20, 2024
Meraki Dashboard Bad Gateway Error
Resolved - This issue has been resolved, we are now able to login to Meraki.
Sep 20, 09:12 MST
Identified - The Meraki dashboard is currently inaccessible for all team members. This is not impacting center operations or connectivity. Field CSS and the Network team are unable to monitor these networks or make changes until the dashboard is reachable. We have notified our Cisco account team and are awaiting an update on when we can expect this to be resolved.
Sep 20, 08:49 MST
Sep 19, 2024

No incidents reported.

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