All Systems Operational

Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 19, 2025

No incidents reported today.

Apr 18, 2025
POS and Messenger are fully restored and operational
Resolved - If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 18, 12:27 MST
Monitoring - If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 18, 12:15 MST
Investigating - Centers: Please close your browser, then re-open it.
Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If issues continue to persist, please use backupPOS to continue business operations - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 18, 11:40 MST
Apr 17, 2025

No incidents reported.

Apr 16, 2025
Meraki Router Issue
Resolved - We have verified that this issue is resolved. If you continue to have any internet or connectivity issues, please contact the Network Support team at (602)760-4923, option 6. Or Extension 606911. We can also be reached by email at network_support@uhaul.com.
Apr 16, 07:55 MST
Monitoring - Meraki has applied a fix for this issue, we are monitoring and testing to verify this has resolved the issue. These router reboots will cause connectivity failures for internet, phones, and all web applications until it is resolved.
Apr 16, 07:23 MST
Identified - Our network team have identified several field locations that appear to have internet connection issues this morning. This issue is caused by our Meraki routers rebooting on their own. Meraki support is aware of the issue and it is impacting all of their customers. We are working to find a solution as swiftly as possible but we do not have a workaround at this time. An update will be provided when we know more.
Apr 16, 05:46 MST
Apr 15, 2025

No incidents reported.

Apr 14, 2025
Resolved - POS Slowness
Resolved - A fix has been implemented. POS is back up and running.
Please refresh your browser or press "F5".

If you encounter any lingering issues feel free to contact support at either 606901, 800-223-6217,
or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 14, 08:49 MST
Monitoring - A fix has been implemented. POS is back up and running.
Please refresh your browser or press "F5".

If you encounter any lingering issues feel free to contact support at either 606901, 800-223-6217,
or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 14, 08:37 MST
Update - A fix has been implemented. POS is back up and running.
Please refresh your browser or press "F5".

If you encounter any lingering issues feel free to contact support at either 606901, 800-223-6217,
or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Apr 14, 08:36 MST
Investigating - To continue business operations use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 14, 08:14 MST
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025
Resolved - Multiple Applications Are Down
Resolved - A fix is in place. Please refresh your browser.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 7, 14:59 MST
Update - A fix is in place. Please refresh your browser.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Apr 7, 14:45 MST
Investigating - To continue business operations use backupPOS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #


For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 7, 14:31 MST
Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

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