Webbest is operational

Incident Report for U-Haul System

Resolved

The site has been restored, and the website is now fully operational.

Thank you for your patience. If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
------------------------------------------------------------------------------------------------
Posted Jul 09, 2025 - 16:41 MST

Monitoring

The site has been restored, and the website is now fully operational.

Thank you for your patience. If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Posted Jul 09, 2025 - 16:08 MST

Update

We are still experiencing WebBest being down, as our team is still actively working on it.

If you need to do a cash transaction, you can complete it in BackupPOS:
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

You will then import the backup POS contracts once the cash drawers can be opened.

Until WebBest is back up, Cash Drawers and Closing will not be able to be completed. You can close the store in the morning prior to your Opening for the day.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Posted Jul 09, 2025 - 14:03 MST

Update

Our teams are working to get the site back up.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Posted Jul 09, 2025 - 12:01 MST

Investigating

Our teams are working to get the site back up.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Posted Jul 09, 2025 - 09:34 MST
This incident affected: Point of Sale (WebBEST).