U-Haul System Status

All Systems Operational

Point of Sale Operational

POS Operational

ESL (Electronic Scheduling Log) Operational

Hitch Scheduling Log (HSL) Operational

CSF (Customer Service Form) Operational

POS Console Operational

Showroom Sales Operational

WebBEST Operational

U-Haul Messenger Operational

Backup POS Operational

UBOX Operational

POS Mobile (Dashboard) Operational

Product Receiving Operational

Contract Close Operational

Payments Operational

Card Authorizations Operational

Cheque Processing Operational

uhaul.com and Truck Share Operational

Live Verification Operational

uhaul.com Operational

Truck Share Operational

Rates and Distribution Operational

Web AMT Operational

RMC (Rotation Management Console) Operational

uhaul.net Operational

Cross Contact Operational

Contract Lookup Operational

Reports Operational

e-Alert Operational

Tools Operational

Miniroute Operational

Contact Center Operational

Roadside Operational

CAF (Customer Action File) Operational

Alvaria Operational

Dealer Network Operational

uhauldealer.com Operational

Repair Operational

RepairHub Operational

Network Operational

Internet Connectivity Operational

Meraki (Center Networks) Operational

WiFi Operational

VPN Operational

VoIP Operational

Finesse (Traffic & Contact Center) Operational

Center Phones Operational

Email/O365 applications Operational

Email Operational

Teams Operational

Office 365 Online Apps Operational

Moving Help Operational

Control-D Reports Operational

Workday / U-Haul life Operational

Time clock Operational

U-Haul University Operational

TEST Operational

WebSelfStorage Operational

Alarm System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 25, 2026

Drivers License Verification and Media Services are Fully Restored

Resolved - The issue was caused by an API process that generated an unexpectedly large number of requests and created excessive demand on a critical service. We have removed the operation that caused the requests and the system has returned to normal.

If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 16:29 MST

Monitoring - The issue was caused by an API process that generated an unexpectedly large number of requests and created excessive demand on a critical service. We have removed the operation that caused the requests and the system has returned to normal.

If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 16:19 MST

Update - We are investigating reports of driver license verification errors and delays during the dispatch process.
This issue may also impact other media services, resulting in intermittent delays or errors.

Our teams are actively investigating the issue and working to identify the root cause.
Additional updates will be provided as more information becomes available.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 11:47 MST

Investigating - We are investigating reports of driver license verification errors and delays during the dispatch process.
This issue may also impact other media services, resulting in intermittent delays or errors.

Our teams are actively investigating the issue and working to identify the root cause.
Additional updates will be provided as more information becomes available.

If you continue to experience issues, please use BackupPOS to continue business operations until the issue is resolved.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 09:13 MST

Update: Network is operational

Resolved - We have added a workaround to our network until the 3rd party provider issue is resolved.
Jul 25, 16:21 MST

Update - We continue to receive reports of POS slowness affecting select U-Haul locations.
Current investigation indicates this appears to be a network routing issue involving an upstream network provider.

We are actively investigating a workaround to help affected locations.

Clearing browser cache has improved performance for some affected locations, though users may continue to experience intermittent slowness.

Steps to clear browser cache:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 10:44 MST

Update - We continue to receive reports of POS slowness affecting select U-Haul locations.

Current investigation indicates this appears to be a network routing issue involving an upstream network provider.

We are actively investigating a workaround to help affected locations.

To continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 08:39 MST

Update - We continue to receive isolated reports of POS slowness from locations in the Eastern United States. Current investigation indicates this appears to be a localized network routing issue affecting some Comcast/Spectrum-served areas

To continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 08:15 MST

Update - We continue to receive isolated reports of POS slowness from locations in the Southeastern United States. Current investigation indicates this appears to be a localized network routing issue affecting some Comcast/Spectrum-served areas

To continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 07:53 MST

Investigating - We continue to receive isolated reports of POS slowness from locations in the Southeastern United States. Current investigation indicates this appears to be a localized network routing issue affecting some Comcast/Spectrum-served areas

To continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 07:53 MST

POS is Fully Operational

Resolved - If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 05:31 MST

Monitoring - If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 05:21 MST

Investigating - Centers: Close and re-open browser
Other: Clear browsing data

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If issues continue to persist, please continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 05:09 MST

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

Dealer Network Restored

Resolved - The issue affecting the Dealer Network has been resolved, and services have returned to normal.

Dealers may resume normal business operations.
If BackupPOS was used during the outage, please import any BackupPOS contracts.

If you continue to experience issues or need assistance importing BackupPOS contracts,
please contact Support 800-223-6217, or chat with us by selecting the Life Preserver icon in the bottom-left corner of the ESL.
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Jul 17, 13:10 MST

Monitoring - The issue affecting the Dealer Network has been resolved, and services have returned to normal.

Dealers may resume normal business operations.
If BackupPOS was used during the outage, please import any BackupPOS contracts.

If you continue to experience issues or need assistance importing BackupPOS contracts,
please contact Support 800-223-6217, or chat with us by selecting the Life Preserver icon in the bottom-left corner of the ESL.
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Jul 17, 13:02 MST

Update - We are currently investigating an issue causing Dealer Network slowness and intermittent availability.
Our teams are actively working to restore normal service as quickly as possible.

To continue business operations, please use BackupPOS - backuppos.uhaul.net

Dealers: Login with your Dealer login and your Entity #
Please wait until all systems are fully operational before importing backup contracts.

For further assistance please contact support at 800-223-6217.
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Jul 17, 12:51 MST

Investigating - We are looking into the cause to get the site back online.
To continue business operations, please use BackupPOS - backuppos.uhaul.net

Dealers: Login with your Dealer login and your Entity #
Please wait until all systems are fully operational before importing backup contracts.

For further assistance please contact support at 800-223-6217.
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Jul 17, 12:37 MST

Jul 16, 2026

All Applications are now Fully Operational

Update - We are continuing to investigate this issue.
Jul 16, 08:15 MST

Update - We have all hands-on deck working to resolve the issue.

To continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 16, 08:03 MST

Investigating - Our teams are working to get this resolved as quickly as possible.

If issues continue to persist, please continue business operations in backupPOS - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 16, 07:56 MST

Jul 15, 2026

HSL Operational

Resolved - The cause was related to a back-end system that impacted HSL functionality in POS. Services have been restored, and HSL should now be functioning normally.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 15, 13:49 MST

Monitoring - For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 15, 13:29 MST

Investigating - In the meantime, you can search the contract number using the HSL Search Bar at upper-right side to access the service invoice.

Our teams are working to resolve the issue as quickly as possible.

For further assistance, call Support at 606901 or 800-223-6217, or use the Life Preserver chat icon in the bottom-left corner of the ESL.
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Jul 15, 12:26 MST

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.