U-Haul System Status

All Systems Operational

Point of Sale Operational

POS Operational

ESL (Electronic Scheduling Log) Operational

Hitch Scheduling Log (HSL) Operational

CSF (Customer Service Form) Operational

POS Console Operational

Showroom Sales Operational

WebBEST Operational

U-Haul Messenger Operational

Backup POS Operational

UBOX Operational

POS Mobile (Dashboard) Operational

Product Receiving Operational

Contract Close Operational

Payments Operational

Card Authorizations Operational

Cheque Processing Operational

uhaul.com and Truck Share Operational

Live Verification Operational

uhaul.com Operational

Truck Share Operational

Rates and Distribution Operational

Web AMT Operational

RMC (Rotation Management Console) Operational

uhaul.net Operational

Cross Contact Operational

Contract Lookup Operational

Reports Operational

e-Alert Operational

Tools Operational

Miniroute Operational

Contact Center Operational

Roadside Operational

CAF (Customer Action File) Operational

Alvaria Operational

Dealer Network Operational

uhauldealer.com Operational

Repair Operational

RepairHub Operational

Network Operational

Internet Connectivity Operational

Meraki (Center Networks) Operational

WiFi Operational

VPN Operational

VoIP Operational

Finesse (Traffic & Contact Center) Operational

Center Phones Operational

Email/O365 applications Operational

Email Operational

Teams Operational

Office 365 Online Apps Operational

Moving Help Operational

Control-D Reports Operational

Workday / U-Haul life Operational

Time clock Operational

U-Haul University Operational

TEST Operational

WebSelfStorage Operational

Alarm System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

POS is now Fully Operational

Resolved - If you encounter any lingering issues, please contact support at 606901, 800-223-6217, or initiate a chat by clicking the life preserver icon in the bottom left corner of the ESL.
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Nov 15, 11:32 MST

Monitoring - If you encounter any lingering issues, please contact support at 606901, 800-223-6217, or initiate a chat by clicking the life preserver icon in the bottom left corner of the ESL.
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Nov 15, 11:22 MST

Investigating - To continue business operations, please use BackupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 15, 10:11 MST

Nov 14, 2025

POS is back up and running

Resolved - A fix has been implemented, and the POS is now loading properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.

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Nov 14, 16:17 MST

Monitoring - A fix has been implemented, and the POS is now loading properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.

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Nov 14, 16:03 MST

Investigating - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear the Browsing Data:

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If troubleshooting doesn't work, don't hesitate to seek assistance from our support team. You can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Nov 14, 14:53 MST

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

Payments are now Processing Successfully

Update - To continue business operations, please use BackupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts Until the System is Fully Restored.

For further assistance, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 11, 05:32 MST

Investigating - We have all hands-on deck working to resolve the issue.

For further assistance, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 11, 05:15 MST

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

Resolved - Users are receiving SMS messages

Resolved - A fix has been implemented and receiving SMS messages is back up and running.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 6, 13:07 MST

Monitoring - A fix has been implemented and receiving SMS messages is back up and running.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 6, 12:54 MST

Investigating - We are experiencing issues with receiving SMS communication. Our team is looking into this, and updates will be posted when they are available.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 6, 12:36 MST

Nov 5, 2025

No incidents reported.

Nov 4, 2025

WebBEST and Showroom Sales are Back Up and Running

Resolved - A fix has been implemented and all applications are now running properly.

If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 4, 06:21 MST

Monitoring - A fix has been implemented and all applications are now running properly.

If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 4, 06:11 MST

Nov 3, 2025

No incidents reported.