U-Haul System Status

All Systems Operational

Point of Sale Operational

POS Operational

ESL (Electronic Scheduling Log) Operational

Hitch Scheduling Log (HSL) Operational

CSF (Customer Service Form) Operational

POS Console Operational

Showroom Sales Operational

WebBEST Operational

U-Haul Messenger Operational

Backup POS Operational

UBOX Operational

POS Mobile (Dashboard) Operational

Product Receiving Operational

Contract Close Operational

Payments Operational

Card Authorizations Operational

Cheque Processing Operational

uhaul.com and Truck Share Operational

Live Verification Operational

uhaul.com Operational

Truck Share Operational

Rates and Distribution Operational

Web AMT Operational

RMC (Rotation Management Console) Operational

uhaul.net Operational

Cross Contact Operational

Contract Lookup Operational

Reports Operational

e-Alert Operational

Tools Operational

Miniroute Operational

Contact Center Operational

Roadside Operational

CAF (Customer Action File) Operational

Alvaria Operational

Dealer Network Operational

uhauldealer.com Operational

Repair Operational

RepairHub Operational

Network Operational

Internet Connectivity Operational

Meraki (Center Networks) Operational

WiFi Operational

VPN Operational

VoIP Operational

Finesse (Traffic & Contact Center) Operational

Center Phones Operational

Email/O365 applications Operational

Email Operational

Teams Operational

Office 365 Online Apps Operational

Moving Help Operational

Control-D Reports Operational

Workday / U-Haul life Operational

Time clock Operational

U-Haul University Operational

TEST Operational

WebSelfStorage Operational

Alarm System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 20, 2026

POS is Fully Operational

Resolved - POS is now back up and operating normally.

Users may continue using POS for normal business operations.
Any BackupPOS or Offline POS contracts created during the outage should now be imported.

Offline POS Transactions: If you completed transactions in Offline POS, please upload them now.
-From the Offline POS transaction page, select Receipts at the top right.
-Upload the contract from your ESL using the same method you would for BackupPOS.
-Complete the transaction in POS

Note: Offline POS Contracts must be uploaded from the same device used to create the contract.

BackupPOS Contracts: If you completed contracts in BackupPOS, please import those contracts into POS at this time.

Thank you for your patience while this issue was being resolved.

For further assistance, please contact support at 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL.
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Jun 20, 10:21 MST

Monitoring - POS is currently back up and operational. However, we are still monitoring stability, some users may continue experience intermittent issues.

If you're still having trouble in POS, please use BackupPOS to continue business operations.

Centers: Login with your SMID, last name, and entity number
Dealers: Login with your dealer login and entity number

If you are unable to access BackupPOS, please clear your browser cache and cookies, then try again.

Please wait until POS is fully stable before importing backup contracts.

For further assistance, please contact support at 606901 or 800-223-6217.
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Jun 20, 09:11 MST

Update - To continue business operations, please use BackupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 20, 08:50 MST

Investigating - To continue business operations, please use Offline POS in MobilePOS:

MobilePOS > Offline > Dispatches

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 20, 08:28 MST

Monitoring - Please move back to normal POS to continue business operations.

If you completed any transactions in BackupPOS or OfflinePOS, please import those contracts now.

Today’s issue was caused by a version mismatch in the system settings. This has been corrected, and the system is back to normal.

If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL.
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Jun 20, 08:03 MST

Update - To continue business operations, please use Offline POS in MobilePOS:

MobilePOS > Offline > Dispatches

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 20, 07:39 MST

Update - We have all hands-on deck working to resolve the issues.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 20, 07:31 MST

Investigating - If you are experiencing loading issues, or are unable to complete transactions, please continue business operations in BackupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 20, 07:20 MST

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

U-Haul Applications are Fully Operational

Resolved - Please move back to normal POS to continue business operations.
If you completed transactions in BackupPOS, please import those contracts into POS to complete processing.

Today’s issue was caused by a system setting experiencing high response times, which caused delayed requests and led to slow performance.
This has been corrected, and the system is back to normal.

If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL.
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Jun 17, 16:00 MST

Monitoring - Please move back to normal POS to continue business operations.
If you completed transactions in BackupPOS, please import those contracts into POS to complete processing.

Today’s issue was caused by a system setting experiencing high response times, which caused delayed requests and led to slow performance.
This has been corrected, and the system is back to normal.

If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL.
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Jun 17, 15:30 MST

Update - Our entire team is actively working together to resolve the issue.

If you are continuing to experience loading issues/errors or are unable to complete transactions, please use BackupPOS. - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 17, 15:01 MST

Investigating - If you are experiencing loading issues/errors or are unable to complete transactions, please use BackupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #
Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 17, 11:16 MST

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

POS is Fully Operational

Resolved - If you completed any transactions in BackupPOS, please import those contracts now.

Today’s issue was caused by a system setting that was configured too low, which caused delayed requests and led to slow performance.
This has been corrected, and the system is back to normal.

If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL.
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Jun 8, 12:07 MST

Update - If you completed any transactions in BackupPOS, please import those contracts now.

Today’s issue was caused by a system setting that was configured too low, which caused delayed requests and led to slow performance.
This has been corrected, and the system is back to normal.

If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL.
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Jun 8, 11:46 MST

Monitoring - If you completed any transactions in BackupPOS, please import those contracts now.

If you need assistance importing your BackupPOS contracts, please contact support at 606901 or 800-223-6217. You can also use the live chat feature by clicking the life preserver icon in the bottom-left corner of the ESL.
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Jun 8, 11:44 MST

Update - POS is still experiencing slowness, but Contract Close/Mobile POS is now working more consistently.
Please begin using Contract Close/Mobile to dispatch and continue business operations where possible.

If you run into errors or are unable to complete transactions, please use BackupPOS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #
Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 8, 10:39 MST

Update - Workaround: Dispatch Using backup POS
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 8, 08:53 MST

Investigating - Workaround: Dispatch Using backup POS
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jun 8, 08:17 MST

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.