All Systems Operational

Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Dispatched Equipment can be modified
Resolved - A fix has been put in place. Locations have regular access to their dispatched equipment

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 3, 15:52 MST
Monitoring - A fix has been put in place. Locations have regular access to their dispatched equipment

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 3, 15:39 MST
Identified - This appears to be related to maintenance that is being performed upstream from our network and is affecting locations in the South East (FL, GA, SC, AL, TX).

If you are not able to modify dispatched equipment, please complete the modification in MobilePOS:

MobilePOS > View full POS Console > Select contract > Dispatched equipment > Edit Icon > Change equipment

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
Jul 2, 10:32 MST
Update - Please complete the modification in MobilePOS:

MobilePOS > View full POS Console > Select contract > Dispatched equipment > Edit Icon > Change equipment

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 2, 09:18 MST
Update - Please reach out to POS Support for assistance with modifying contracts by calling 606901, 800-223-6217, or by chatting in using the life preserver icon in the bottom left of the ESL.

-------------------------------------------------------------------------------------------------
Jul 2, 07:41 MST
Update - Please reach out to POS Support for assistance with modifying contracts by calling 606901, 800-223-6217, or by chatting in using the life preserver icon in the bottom left of the ESL.

We have all hands on deck working on this issue.
-------------------------------------------------------------------------------------------------
Jul 2, 07:12 MST
Update - Please reach out to POS Support for assistance with modifying contracts by calling 606901, 800-223-6217, or by chatting in using the life preserver icon in the bottom left of the ESL.

We have all hands on deck working on this issue.
-------------------------------------------------------------------------------------------------
Jul 2, 07:09 MST
Update - We are continuing to investigate this issue.
Jul 2, 07:08 MST
Investigating - Please reach out to POS Support for assistance with modifying contracts by calling 606901, 800-223-6217, or by chatting in using the life preserver icon in the bottom left of the ESL.

We have all hands on deck working on this issue.
-------------------------------------------------------------------------------------------------
Jul 2, 07:08 MST
Receipts are now generating properly
Resolved - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 3, 07:41 MST
Monitoring - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 3, 07:23 MST
Investigating - Centers: Please view the receipts in Uhaul.net

Uhaul.net > Equipment > Search contract number > Open contract > Receipts for this contract

Dealers: Please view the receipts in Dealer Network

Dealer Network > Equipment > Search contract number > Open contract > Receipts for this contract

Other:

WebBEST >Reporting > Contract Search and Reprint > Find or Search contract number

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jul 3, 06:26 MST
Jul 2, 2025
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
Payment processing has been resolved
Resolved - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jun 23, 05:41 MST
Monitoring - If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jun 23, 05:30 MST
Investigating - Workaround: Dispatch Using backup POS
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Jun 23, 05:09 MST
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage