All Systems Operational

Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Alarm System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
O365 services restored
Resolved - Any lingering issues, please contact support at VOIP extension 606901, call us at 800-223-6217.
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Oct 29, 21:53 MST
Update - Any lingering issues, please contact support at VOIP extension 606901, call us at 800-223-6217.
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Oct 29, 21:52 MST
Update - We are continuing to monitor for any further issues.
Oct 29, 17:10 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 17:09 MST
Identified - Microsoft has identified this as a DNS issue and is in the process of resolving it.
Oct 29, 09:53 MST
Azure Services Back Up
Resolved - All applications are back up and operational
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Oct 29, 21:50 MST
Investigating - Microsoft Azure services continue to experience performance issues,
which may cause slow response times or intermittent errors across U-Haul systems.

To maintain operations, please continue dispatching using BackupPOS if needed.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #


For further assistance, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Oct 29, 14:37 MST
Azure service is back online
Resolved - All applications are back up and running.

Any lingering issues, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Oct 29, 14:10 MST
Monitoring - All applications are back up and running.

Any lingering issues, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Oct 29, 13:57 MST
Update - We are currently experiencing issues with all systems, this is affecting systems including pos, payments, amt, & repair hub.
This a widespread issue affecting multiple companies, we are monitoring and will update when we know more.

To continue business operations, dispatch using BackupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do Not Upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Oct 29, 09:17 MST
Investigating - We are currently experiencing issues with Microsoft AWS, which may impact normal system operations.

To continue business operations, dispatch using BackupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do Not Upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Oct 29, 09:10 MST
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
POS is now Fully Operational
Resolved - If you encounter any lingering issues, please contact support at 606901, 800-223-6217, or initiate a chat by clicking the life preserver icon in the bottom left corner of the ESL.
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Oct 22, 08:57 MST
Monitoring - If you encounter any lingering issues, please contact support at 606901, 800-223-6217, or initiate a chat by clicking the life preserver icon in the bottom left corner of the ESL.
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Oct 22, 08:42 MST
Investigating - To continue business operations, dispatch using BackupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do Not Upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Oct 22, 06:52 MST
Oct 21, 2025
Wireless Authentication Issue
Resolved - No further issues reported since change was applied. If you have further issues with WiFi, please contact network_support@uhaul.com or call 606911.
Oct 21, 08:17 MST
Monitoring - A fix has been applied to to our wireless load balancing solution and initial reports show authentications are working. We are continuing to test and validate that this issue is resolved.
Oct 21, 06:34 MST
Investigating - The Network team is currently investigating reports of wireless authentication failures. This is impacting locations company wide to connect to UHCv2.
Oct 21, 05:53 MST
Oct 20, 2025
POS/uhaul.net/AMT/uhaul.com Logins Restored
Resolved - Users are now able to log in successfully.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Oct 20, 05:54 MST
Monitoring - Users are now able to log in successfully.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Oct 20, 05:40 MST
Identified - There was an AWS outage overnight that has affected our ability to send SMS codes for MFA(multi-factor authentication). The AWS outage has been resolved(on their end) but many systems are still recovering so some users may get a 'Permission Denied" message when logging into any system that uses SMS(text) for authentication codes.

If you are unable to login to POS, please use backup POS to serve customers - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #


We are continuing to monitor and will post updates as soon as we have more info.
Oct 20, 04:07 MST
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