All Systems Operational

Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2025
Timeclock not updating times in Workday
Resolved - This issue has been resolved and the HR developers will be working with payroll to resolve any time events that were missed during this incident.
Apr 2, 13:07 MST
Identified - The HR development team have identified an issue with the Timeclock application not properly updating times in Workday when an employee clocks in or out. When the issue has been resolved, an update will be provided.
Apr 2, 12:06 MST
Apr 1, 2025
Resolved - Multiple Applications Are Down
Resolved - A fix is in place. Please refresh your browser.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 1, 13:08 MST
Update - A fix is in place. Please refresh your browser.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 1, 12:55 MST
Monitoring - A fix is in place. Please refresh your browser.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 1, 12:54 MST
Investigating - To continue business operations use backupPOS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #


For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Apr 1, 12:41 MST
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Resolved - Multiple Applications Are Down
Resolved - A fix is in place. Please refresh your browser.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 27, 14:10 MST
Monitoring - A fix is in place. Please refresh your browser.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 27, 13:54 MST
Update - Use backupPOS to continue business operations - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 27, 13:08 MST
Update - Use backupPOS to continue business operations - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 27, 12:57 MST
Investigating - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If issues continue to persist, please use backupPOS to continue business operations - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #


For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 27, 11:12 MST
Mar 26, 2025
Resolved: Endless loading on Estimated Charges page
Resolved - Issues have cleared; Point of Sale is working properly again.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 26, 14:53 MST
Investigating - Please restart your PC.

If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 26, 09:09 MST
Monitoring - Dispatching through the Point of Sale is working properly again.
If you experience any issues, please close your browser and reopen it.

The Dealer Network sign-in error has been resolved. You can now log in successfully and continue business operations as usual.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 26, 07:03 MST
Investigating - We are experiencing a system outage affecting many of our critical systems. We have all hands working to get this resolved as quickly as possible.

To continue business operations, please use backupPOS - backuppos.uhaul.net

Reminder To Log-In:
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217.
Mar 26, 03:15 MST
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Resolved: ESL Server Error
Resolved - A fix has been implemented and the ESL is now loading properly.

If you encounter any lingering effects, please refresh or close and re-open your browser.

For further assistance, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Mar 22, 05:32 MST
Monitoring - A fix has been implemented and the ESL is now loading properly.

If you encounter any lingering effects, please refresh or close and re-open your browser.

For further assistance, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Mar 22, 05:11 MST
Investigating - Centers: Please use Mobile POS to continue business operations.

Others: Please attempt in a different browser.

If issues persist, please use backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity ##

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Mar 22, 04:51 MST
Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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