U-Haul System Status

Users may be unable to connect to their mailboxes in Exchange Online

Update - Update from MS:

We're testing a configuration change to address a problem that's causing servers to fail automated health checks and become unavailable. In parallel, we've initiated a restart of all affected servers and are monitoring health as they return to service.
Nov 12, 2026 - 13:10 MST

Update - We are continuing to work on a fix for this issue.
Nov 12, 2026 - 12:48 MST

Update - Microsoft update:

Nov 12, 2026, 12:18 PM MST
We've determined that the elevated load isn't driven by an overall increase in traffic, but by a large number of servers being unexpectedly unavailable, which is shifting load onto the remaining infrastructure. We're investigating what's causing these servers to become unavailable while we work to safely return them to service. This quick update is designed to give the latest information on this issue.
Nov 12, 2026 - 12:47 MST

Identified - The issue has been identified and a fix is being implemented.
Nov 12, 2026 - 11:07 MST

Investigating - From Microsoft:

Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods

Issue ID: EX1550543
Affected services: Exchange Online
Status: Service degradation
Issue type: Incident
Start time: Nov 12, 2026, 9:17 AM MST

User impact
Users may be unable to connect to their mailboxes in Exchange Online through multiple connection methods.

More info
Potentially impacted connection methods may include:
- Outlook on the web
- Messaging API (MAPI)
- Exchange ActiveSync (EAS)
- Representational State Transfer (REST) API

Scope of impact
This issue may affect users in North America, Latin America, Canada, and Chile.

Current status
Nov 12, 2026, 10:45 AM MST
We’ve identified connectivity errors occurring on a portion of Exchange Online infrastructure which receives and processes users’ access requests. We’ve collected networking logs to review to further investigate the source of these errors and confirm our next steps.
Next update by:
Thursday, November 12, 2026 at 1:00 PM MST
Nov 12, 2026 - 11:07 MST

Point of Sale Operational

POS Operational

ESL (Electronic Scheduling Log) Operational

Hitch Scheduling Log (HSL) Operational

CSF (Customer Service Form) Operational

POS Console Operational

Showroom Sales Operational

WebBEST Operational

U-Haul Messenger Operational

Backup POS Operational

UBOX Operational

POS Mobile (Dashboard) Operational

Product Receiving Operational

Contract Close Operational

Payments Operational

Card Authorizations Operational

Cheque Processing Operational

uhaul.com and Truck Share Operational

Live Verification Operational

uhaul.com Operational

Truck Share Operational

Rates and Distribution Operational

Web AMT Operational

RMC (Rotation Management Console) Operational

uhaul.net Operational

Cross Contact Operational

Contract Lookup Operational

Reports Operational

e-Alert Operational

Tools Operational

Miniroute Operational

Accounts Payable Operational

Contact Center Operational

Roadside Operational

CAF (Customer Action File) Operational

Alvaria Operational

Dealer Network Operational

uhauldealer.com Operational

Repair Operational

RepairHub Operational

Network Operational

Internet Connectivity Operational

Meraki (Center Networks) Operational

WiFi Operational

VPN Operational

VoIP Operational

Finesse (Traffic & Contact Center) Operational

Center Phones Operational

Email/O365 applications Degraded Performance

Email Degraded Performance

Teams Operational

Office 365 Online Apps Operational

Moving Help Operational

Control-D Reports Operational

Workday / U-Haul life Operational

Time clock Operational

U-Haul University Operational

TEST Operational

WebSelfStorage Operational

Alarm System Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov `12`, `2026`

Unresolved incident: Users may be unable to connect to their mailboxes in Exchange Online.

Nov `11`, `2026`

No incidents reported.

Nov `10`, `2026`

Equipment Search and POS Misc Sales Restored

Resolved - The issues affecting Uhaul.net Equipment Search and POS Miscellaneous Sales have been resolved.

If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 10, 07:32 MST

Monitoring - The issues affecting Uhaul.net Equipment Search and POS Miscellaneous Sales have been resolved.

If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 10, 07:21 MST

Update - We are aware of issues affecting the following functions
Uhaul.net Equipment Search: Transaction history is not displaying previous rental history.
POS Miscellaneous Sales: Miscellaneous Sales are currently unavailable in POS.

Equipment Search Workaround:
On Uhaul.net, navigate to Equipment > Contract Search and search for the equipment.
You can also use the direct link below:
https://uhaul.net/equipment/contractlookup/
This will display up to the 50 most recent transactions for the specified equipment.

Miscellaneous Sales Workaround:
Locations can continue processing Most Misc Sales through WebBest by navigating to:
WebBest > Sales Items > Sales Items > Walk-In Customer > Miscellaneous

Our teams are investigating these issues and working to restore normal functionality.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 10, 06:50 MST

Investigating - We are aware of an issue where the Uhaul.net transaction history is not displaying the past rental history.

As a workaround on Uhaul.net you can select Equipment > Contract Search > search the equipment.
You can use the link below:
https://uhaul.net/equipment/contractlookup/
This will display up to the last 50 Transactions for the specified equipment.

Our teams are investigating the issue and working to restore normal functionality.

For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 10, 06:15 MST

Nov `9`, `2026`

Store Close Drawer Closing is operational

Resolved - We have implemented a fix to correct the Store Close Cash Drawer closing.
You can close the store as normal again.

For further assistance, please contact Support at 606901 or 800-223-6217.
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Nov 9, 19:13 MST

Monitoring - We have implemented a fix to correct the Store Close Cash Drawer closing.
You can close the store as normal again.

For further assistance, please contact Support at 606901 or 800-223-6217.
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Nov 9, 18:53 MST

Investigating - We are aware of an issue where the Store Close process is skipping the Cash Drawer Close step, which may result in cash discrepancies.
Our teams are working to correct this behavior.

Workaround: Required Before Closing the Store:
Locations must manually close all open cash drawers before completing Store Close.
Navigate to Cash Management > Close Cash Drawer.
The user who originally opened the cash drawer must close that drawer.
Verify all cash drawers have been closed before proceeding with Store Close.
Important: Do not complete Store Close until all cash drawers have been properly closed to avoid potential cash discrepancies.

For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 9, 17:46 MST

Nov `8`, `2026`

No incidents reported.

Nov `7`, `2026`

WebBest is Fully Operational

Resolved - The issue affecting WebBest has been resolved.

Locations may now resume normal business operations and return to standard procedures.
Locations should now complete the following actions:

Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.

If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 7, 06:39 MST

Monitoring - The issues affecting WebBest has been resolved.

Locations may now resume normal business operations and return to standard procedures.
Locations should now complete the following actions:

Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.

If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 7, 06:29 MST

Investigating - WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.

Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.

Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.

We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 7, 04:42 MST

Nov `6`, `2026`

U-Haul Applications Restored

Resolved - Service has been restored across all applications.
Users can now upload contracts created in BackupPOS and continue the rental process normally.

If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 15:03 MST

Update - Service has been restored across all applications.
Users can now upload contracts created in BackupPOS and continue the rental process normally.

If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 14:51 MST

Update - We are continuing to investigate issues affecting Web AMT, including covering and scheduling, as well as intermittent payment page issues at some locations.

If you encounter an issue with the payment page, please switch to Mobile POS on a mobile device/USCAN using LTE cellular data to continue assisting customers.

If you are still unable to proceed, use BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

We will provide updates as more information becomes available.

For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 10:45 MST

Update - Service has been restored across most applications. However, some locations are still experiencing intermittent issues with payment screens, access to certain applications, and other system functions.

If your location is affected, please use BackupPOS at https://backuppos.uhaul.net to continue business operations.

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Our teams are continuing to address these remaining issues. We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 09:43 MST

Monitoring - The issues affecting multiple U-Haul systems and applications have been resolved. All affected systems are now operational.

Locations may now resume normal business operations and return to standard procedures.

Please import any BackupPOS contracts created during the outage at this time.

If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 09:28 MST

Update - We are currently experiencing an outage affecting multiple U-Haul systems and applications.
Our teams are actively investigating and working to restore service.

Please continue business operations using BackupPOS until service is restored.
BackupPOS: https://backuppos.uhaul.net

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Please do not import any BackupPOS contracts until the affected systems are fully operational.

We will provide updates as more information becomes available.
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Nov 6, 08:57 MST

Investigating - We are currently experiencing an outage affecting multiple U-Haul systems and applications.
Our teams are actively investigating and working to restore service.

Please continue business operations using BackupPOS until service is restored.
BackupPOS: https://backuppos.uhaul.net

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Please do not import any BackupPOS contracts until the affected systems are fully operational.

We will provide updates as more information becomes available.
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Nov 6, 08:47 MST

WebBest and Related Systems Restored

Resolved - The issues affecting WebBest and other systems have been resolved.
Locations may now resume normal business operations and return to standard procedures.

Locations should now complete the following actions:

Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.

If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 08:28 MST

Monitoring - The issues affecting WebBest and other systems have been resolved.
Locations may now resume normal business operations and return to standard procedures.

Locations should now complete the following actions:

Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.

If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 08:18 MST

Identified - WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.

Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.

Equipment Status Updates
Locations can continue updating equipment status through Equipment Inventory Management using the following navigation:
POS > Contract Close > Dashboard > Equipment Inventory

Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.

Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.

We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 6, 07:48 MST

Update - WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.

Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.

Equipment Status Updates
Locations can continue updating equipment status through Equipment Inventory Management using the following navigation:
POS > Contract Close > Dashboard > Equipment Inventory

Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.

Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.

We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 07:43 MST

Update - WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.

Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.

Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.

Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.

We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 05:58 MST

Update - WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.

Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.

Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.

Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.

We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 05:27 MST

Investigating - Our teams are working to restore access to WebBEST. We will provide updates as more information becomes available.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 6, 04:58 MST

Nov `5`, `2026`

No incidents reported.

Nov `4`, `2026`

CSF and U-Box Management Restored

Resolved - The issue affecting CSF and U-Box Management has cleared.

Please import any BackupPOS contracts created during the incident at this time.

If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 4, 11:54 MST

Monitoring - The issue affecting CSF and U-Box Management has cleared.

Please import any BackupPOS contracts created during the incident at this time.

If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 4, 11:44 MST

Investigating - We are currently investigating reports of the CSF and U-Box Management going Slow

please use BackupPOS if you're unable to proceed - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 4, 11:36 MST

Uhaul.net reports are fully operational

Resolved - Access to the affected pages and reports in uhaul.net has been restored. Users can resume accessing these pages and reports as normal.

If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 4, 07:19 MST

Update - We are aware of issues affecting multiple pages and reports in uhaul.net, including Publications, Hitch Matrix, Barcode Labels, and others.

Our teams are working to restore access. We will provide updates as more information becomes available.

For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 3, 13:22 MST

Investigating - We are aware of issues affecting multiple pages and reports in uhaul.net, including Publications, Boards, Hitch Matrix, Barcode Labels, and others.

Our teams are working to restore access. We will provide updates as more information becomes available.

For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 11:06 MST

Nov `3`, `2026`

Resolved – Canada Centers Debit Payment Issues

Resolved - The issue affecting debit payments at Canada Centers has been resolved.

We have corrected the file issue related to our third-party payment provider, Worldpay,
and Centers can now resume processing debit payments as normal.

If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 10:57 MST

Monitoring - The issue affecting debit payments at Canada Centers has been resolved.

We have corrected the file issue related to our third-party payment provider, Worldpay,
and Centers can now resume processing debit payments as normal.

If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 10:32 MST

Update - Debit payments at Canada Centers are failing due to an update from our payment provider, Worldpay.

Please use a credit card for payment in the meantime.

Our team is working on a fix. There is currently no ETA for resolution.
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 09:42 MST

Update - We are currently investigating reports of Canada Centers being unable to process debit transactions.

Please use a Credit card or Cash for payment until the issue is resolved.

We will provide updates as more information becomes available.
Nov 3, 09:38 MST

Investigating - We are currently investigating reports of Canada Centers being unable to process debit transactions.

Please use a Credit card or Cash for payment until the issue is resolved.

We will provide updates as more information becomes available.
Nov 3, 07:59 MST

Nov `2`, `2026`

Update - U-Haul Applications Restored

Resolved - All U-Haul applications have been restored and are now fully operational.
Thank you for your patience and understanding while we worked to resolve the issue.

Please import any BackupPOS contracts created during the incident at your next opportunity.

We apologize for any inconvenience and appreciate your cooperation!
If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 2, 22:46 MST

Update - We are continuing to investigate this issue.
Nov 2, 22:43 MST

Update - We are continuing to investigate this issue.
Nov 2, 22:40 MST

Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.

U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List

We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 18:39 MST

Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

Dealers experiencing issues should log in directly to POS using the following link:
https://pos.uhaul.net
Please use this link instead of accessing Uhaul Dealer Site while we continue investigating the ongoing issues.

U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List

We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:58 MST

Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

Dealers experiencing issues should log in directly to POS using the following link:
https://pos.uhaul.net
Please use this link instead of accessing Uhaul Dealer Site while we continue investigating the ongoing issues.

We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:47 MST

Investigating - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul dealer.

locations should utilize BackupPOS to continue processing transactions where applicable.

BackupPOS: https://backuppos.uhaul.net

Login Instructions:
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer credentials and Entity #.

Important: Please do not upload BackupPOS contracts until the affected systems are fully operational.

Our teams are continuing to investigate these issues.
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:29 MST

Nov `1`, `2026`

No incidents reported.

Oct `31`, `2026`

No incidents reported.

Oct `30`, `2026`

No incidents reported.

Oct `29`, `2026`

No incidents reported.

Past Incidents

Nov 12, 2026

Nov 11, 2026

Nov 10, 2026

Nov 9, 2026

Nov 8, 2026

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Nov 6, 2026

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Nov 2, 2026

Nov 1, 2026

Oct 31, 2026

Oct 30, 2026

Oct 29, 2026

Nov `12`, `2026`

Nov `11`, `2026`

Nov `10`, `2026`

Nov `9`, `2026`

Nov `8`, `2026`

Nov `7`, `2026`

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