All Systems Operational

Point of Sale Operational
POS Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports Operational
Workday / U-Haul life Operational
Time clock Operational
U-Haul University Operational
TEST Operational
WebSelfStorage Operational
Alarm System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 9, 2026

No incidents reported today.

Aug 8, 2026

SMS and Email Delivery Restored
Resolved - The issue causing SMS and email delivery delays has been resolved.

The issue was traced to a database slowdown that delayed the processing of SMS and email messages, including verification codes. The affected systems have recovered, and message processing is now operating normally.

Dealers should return to signing in through U-Haul Dealer Website as normal.

If you continue to experience issues, please reach out to Support by calling 606901 or 800-223-6217
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Aug 8, 11:48 MST
Update - The issue causing SMS and email delivery delays has been resolved.

The issue was traced to a database slowdown that delayed the processing of SMS and email messages, including verification codes. The affected systems have recovered, and message processing is now operating normally.

Dealers should return to signing in through U-Haul Dealer Website as normal.

If you continue to experience issues, please reach out to Support by calling 606901 or 800-223-6217
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Aug 8, 11:22 MST
Update - We are continuing to investigate an issue causing SMS and email delivery delays and failures.

Dealers who are unable to receive SMS messages may sign in directly through the POS website or Mobile POS using their Dealer Network username and password. - pos.uhaul.net

Our technical teams are actively investigating the issue and will provide additional updates as more information becomes available.

For further assistance, please reach out to Support by calling 606901 or 800-223-6217.
You can also chat in using the life preserver icon in the bottom-left corner of the ESL.
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Aug 8, 07:56 MST
Update - We are currently aware of an issue causing SMS and Email delivery delays and failures.
This has been identified as a third-party provider issue with Twilio, impacting AT&T and Cellular One and potentially other cellular carriers. Twilio is actively investigating the issue.

Dealers please sign-in directly into POS website or Use Mobile POS - pos.uhaul.net
To sign-in: Enter your Dealer Network username and Dealer Network password.


For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL.
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Aug 8, 07:43 MST
Investigating - We are currently aware of an issue causing SMS and Email delivery delays and failures.
This has been identified as a third-party provider issue with Twilio, impacting AT&T and Cellular One and potentially other cellular carriers. Twilio is actively investigating the issue.


For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL.
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Aug 8, 07:01 MST
POS Performance Restored
Resolved - The issue causing slowness within POS has been resolved, and POS is operating normally.

Locations that were using BackupPOS may return to the normal Point of Sale.
If you completed contracts in BackupPOS, please import those contracts into POS at this time

If you continue to experience slowness or need assistance, please contact Support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL.
Aug 8, 08:50 MST
Update - The issue causing slowness within POS has been resolved, and POS is operating normally.

Locations that were using BackupPOS may return to the normal Point of Sale.
If you completed contracts in BackupPOS, please import those contracts into POS at this time

If you continue to experience slowness or need assistance, please contact Support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL.
Aug 8, 08:50 MST
Investigating - We are currently aware of an issue causing slowness within POS.

locations experiencing significant slowness may use BackupPOS to continue business operations.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

We will provide additional updates as more information becomes available.

For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL.
Aug 8, 08:34 MST

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

Meraki dashboard
Resolved - This incident has been resolved.
Aug 5, 19:06 MST
Investigating - The Cisco Meraki Dashboard is temporarily unavailable, but rest assured your Meraki equipment is still running and network operation has not been interrupted.
Aug 5, 16:50 MST

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Third-Party Internet Provider Issue Resolved
Resolved - The issue was caused by a third-party network provider routing traffic inefficiently before it reached U-Haul's systems,
resulting in slower response times for some locations.
Changes have been implemented to improve traffic routing and restore normal performance.
We will continue working with our network providers to address the underlying routing issue and help prevent similar occurrences.

If you continue to experience issues, please contact Support by calling 606901 or 800-223-6217.
You can also chat using the life preserver icon in the bottom-left corner of the ESL.
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Jul 26, 09:08 MST
Monitoring - The issue was caused by a third-party network provider routing traffic inefficiently before it reached U-Haul's systems,
resulting in slower response times for some locations.
Changes have been implemented to improve traffic routing and restore normal performance.
We will continue working with our network providers to address the underlying routing issue and help prevent similar occurrences.

If you continue to experience issues, please contact Support by calling 606901 or 800-223-6217.
You can also chat using the life preserver icon in the bottom-left corner of the ESL.
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Jul 26, 08:58 MST
Investigating - We are investigating reports of POS slowness from some locations in the Southeast (FL, GA, AL, NC, TN).


To continue business operations in backupPOS - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 26, 07:50 MST
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