All Systems Operational

Point of Sale Operational
POS Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports Operational
Workday / U-Haul life Operational
Time clock Operational
U-Haul University Operational
TEST Operational
WebSelfStorage Operational
Alarm System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 29, 2026

No incidents reported today.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Third-Party Internet Provider Issue Resolved
Resolved - The issue was caused by a third-party network provider routing traffic inefficiently before it reached U-Haul's systems,
resulting in slower response times for some locations.
Changes have been implemented to improve traffic routing and restore normal performance.
We will continue working with our network providers to address the underlying routing issue and help prevent similar occurrences.

If you continue to experience issues, please contact Support by calling 606901 or 800-223-6217.
You can also chat using the life preserver icon in the bottom-left corner of the ESL.
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Jul 26, 09:08 MST
Monitoring - The issue was caused by a third-party network provider routing traffic inefficiently before it reached U-Haul's systems,
resulting in slower response times for some locations.
Changes have been implemented to improve traffic routing and restore normal performance.
We will continue working with our network providers to address the underlying routing issue and help prevent similar occurrences.

If you continue to experience issues, please contact Support by calling 606901 or 800-223-6217.
You can also chat using the life preserver icon in the bottom-left corner of the ESL.
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Jul 26, 08:58 MST
Investigating - We are investigating reports of POS slowness from some locations in the Southeast (FL, GA, AL, NC, TN).


To continue business operations in backupPOS - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 26, 07:50 MST

Jul 25, 2026

Drivers License Verification and Media Services are Fully Restored
Resolved - The issue was caused by an API process that generated an unexpectedly large number of requests and created excessive demand on a critical service. We have removed the operation that caused the requests and the system has returned to normal.

If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 16:29 MST
Monitoring - The issue was caused by an API process that generated an unexpectedly large number of requests and created excessive demand on a critical service. We have removed the operation that caused the requests and the system has returned to normal.

If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 16:19 MST
Update - We are investigating reports of driver license verification errors and delays during the dispatch process.
This issue may also impact other media services, resulting in intermittent delays or errors.

Our teams are actively investigating the issue and working to identify the root cause.
Additional updates will be provided as more information becomes available.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 11:47 MST
Investigating - We are investigating reports of driver license verification errors and delays during the dispatch process.
This issue may also impact other media services, resulting in intermittent delays or errors.

Our teams are actively investigating the issue and working to identify the root cause.
Additional updates will be provided as more information becomes available.

If you continue to experience issues, please use BackupPOS to continue business operations until the issue is resolved.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #


Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 09:13 MST
Update: Network is operational
Resolved - We have added a workaround to our network until the 3rd party provider issue is resolved.
Jul 25, 16:21 MST
Update - We continue to receive reports of POS slowness affecting select U-Haul locations.
Current investigation indicates this appears to be a network routing issue involving an upstream network provider.

We are actively investigating a workaround to help affected locations.

Clearing browser cache has improved performance for some affected locations, though users may continue to experience intermittent slowness.

Steps to clear browser cache:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 10:44 MST
Update - We continue to receive reports of POS slowness affecting select U-Haul locations.

Current investigation indicates this appears to be a network routing issue involving an upstream network provider.

We are actively investigating a workaround to help affected locations.

To continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 08:39 MST
Update - We continue to receive isolated reports of POS slowness from locations in the Eastern United States. Current investigation indicates this appears to be a localized network routing issue affecting some Comcast/Spectrum-served areas

To continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 08:15 MST
Update - We continue to receive isolated reports of POS slowness from locations in the Southeastern United States. Current investigation indicates this appears to be a localized network routing issue affecting some Comcast/Spectrum-served areas

To continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 07:53 MST
Investigating - We continue to receive isolated reports of POS slowness from locations in the Southeastern United States. Current investigation indicates this appears to be a localized network routing issue affecting some Comcast/Spectrum-served areas

To continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 07:53 MST
POS is Fully Operational
Resolved - If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 05:31 MST
Monitoring - If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 05:21 MST
Investigating - Centers: Close and re-open browser
Other: Clear browsing data

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If issues continue to persist, please continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 25, 05:09 MST

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

Dealer Network Restored
Resolved - The issue affecting the Dealer Network has been resolved, and services have returned to normal.

Dealers may resume normal business operations.
If BackupPOS was used during the outage, please import any BackupPOS contracts.

If you continue to experience issues or need assistance importing BackupPOS contracts,
please contact Support 800-223-6217, or chat with us by selecting the Life Preserver icon in the bottom-left corner of the ESL.
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Jul 17, 13:10 MST
Monitoring - The issue affecting the Dealer Network has been resolved, and services have returned to normal.

Dealers may resume normal business operations.
If BackupPOS was used during the outage, please import any BackupPOS contracts.

If you continue to experience issues or need assistance importing BackupPOS contracts,
please contact Support 800-223-6217, or chat with us by selecting the Life Preserver icon in the bottom-left corner of the ESL.
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Jul 17, 13:02 MST
Update - We are currently investigating an issue causing Dealer Network slowness and intermittent availability.
Our teams are actively working to restore normal service as quickly as possible.

To continue business operations, please use BackupPOS - backuppos.uhaul.net

Dealers: Login with your Dealer login and your Entity #
Please wait until all systems are fully operational before importing backup contracts.

For further assistance please contact support at 800-223-6217.
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Jul 17, 12:51 MST
Investigating - We are looking into the cause to get the site back online.
To continue business operations, please use BackupPOS - backuppos.uhaul.net

Dealers: Login with your Dealer login and your Entity #
Please wait until all systems are fully operational before importing backup contracts.

For further assistance please contact support at 800-223-6217.
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Jul 17, 12:37 MST

Jul 16, 2026

All Applications are now Fully Operational
Resolved - If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 16, 08:33 MST
Monitoring - If you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 16, 08:23 MST
Update - We are continuing to investigate this issue.
Jul 16, 08:15 MST
Update - We have all hands-on deck working to resolve the issue.

To continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 16, 08:03 MST
Investigating - Our teams are working to get this resolved as quickly as possible.

If issues continue to persist, please continue business operations in backupPOS - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 16, 07:56 MST

Jul 15, 2026

HSL Operational
Resolved - The cause was related to a back-end system that impacted HSL functionality in POS. Services have been restored, and HSL should now be functioning normally.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 15, 13:49 MST
Monitoring - For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Jul 15, 13:29 MST
Investigating - In the meantime, you can search the contract number using the HSL Search Bar at upper-right side to access the service invoice.

Our teams are working to resolve the issue as quickly as possible.

For further assistance, call Support at 606901 or 800-223-6217, or use the Life Preserver chat icon in the bottom-left corner of the ESL.
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Jul 15, 12:26 MST
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