All Systems Operational
Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 7, 2024

No incidents reported today.

Sep 6, 2024
Resolved - Dispatched contracts not reflecting as dispatched on the ESL
Resolved - A fix has been implemented and the ESL is now reflecting correctly when equipment has been dispatched.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Sep 6, 10:49 MST
Monitoring - A fix has been implemented and the ESL is now reflecting correctly when equipment has been dispatched.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Sep 6, 10:38 MST
Investigating - Workaround: Open the contract in the POS > Modify the equipment on rental to a temporary piece of equipment
Save and close
Modify back to the original equipment
Save and close

We have all hands-on deck looking into this matter.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Sep 6, 09:32 MST
Sep 5, 2024

No incidents reported.

Sep 4, 2024
Resolved - Errors loading Reservations and the ESL
Resolved - A fix has been implemented and the POS errors are clearing.
Sign out and back into POS

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Sep 4, 14:35 MST
Monitoring - A fix has been implemented and the POS errors are clearing.
Sign out and back into POS

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Sep 4, 14:24 MST
Investigating - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL
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Sep 4, 13:37 MST
Sep 3, 2024
Resolved - Unable to Create and Dispatch Reservations
Resolved - A fix has been implemented and the POS errors are clearing.
Sign out and back into POS

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Sep 3, 15:42 MST
Monitoring - A fix has been implemented and the POS errors are clearing.
Sign out and back into POS

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Sep 3, 15:10 MST
Investigating - To continue business operations, use backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #
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Sep 3, 15:05 MST
Resolved - Unable to Create and Dispatch Reservations
Resolved - A fix has been implemented and the POS errors are clearing.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Sep 3, 11:02 MST
Monitoring - A fix has been implemented and the POS errors are clearing.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
-------------------------------------------------------------------------------------------------
Sep 3, 10:30 MST
Investigating - To continue business operations, use backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #
Sep 3, 10:21 MST
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024
Resolved: ESL Not Loading
Resolved - A fix has been implemented and the ESL is now working properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Aug 31, 08:02 MST
Investigating - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, Cookies and other site data, and Cached Images and files
- Click on 'Clear Data.'

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Aug 31, 07:46 MST
Aug 30, 2024
Resolved: POS & AMT Slowness
Resolved - A fix has been implemented and all Systems are now working properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Aug 30, 09:08 MST
Investigating - Steps to clear browsing data:

- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, Cookies and other site data, and Cached Images and files
- Click on 'Clear Data.'

For further assistance, please reach out to support by calling 606901 or 800-223-6217.

-------------------------------------------------------------------------------------------------
Aug 30, 08:58 MST
Monitoring - A fix has been implemented and POS is now working properly.

If you are still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL.
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Aug 30, 08:49 MST
Update - To ensure uninterrupted business operations, please use the mobile POS app to continue assisting customers OR navigate to the Mobile POS dashboard by selecting 'Contract Close' from the top of the POS console.

Our team is actively working to resolve this issue and restore normal functionality as quickly as possible. If any additional assistance is needed, please chat in to support by using the life preserver icon located at the bottom left corner of the ESL or by calling in at ext. 606901 or 800-223-6217.
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Aug 30, 08:33 MST
Update - To continue business operations, dispatch using backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

If calling the number fails or unable to process payment, please use 123456 as the auth code,

For further assistance, contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Aug 30, 08:28 MST
Investigating - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, Cookies and other site data, and Cached Images and files
- Click on 'Clear Data.'

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Aug 30, 07:48 MST
Aug 29, 2024
Resolved - Unable to schedule or send text messages through AMT
Resolved - A fix has been implemented and AMT scheduling and sending text is back up and running.

If you're still receiving the Captcha error sign out of AMT and sign back in.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Aug 29, 12:47 MST
Update - A fix has been implemented and AMT scheduling and sending text is back up and running.

If the Captcha error persist, please try rebooting your workstation and attempt again.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Aug 29, 06:44 MST
Monitoring - A fix has been implemented and AMT scheduling and sending text is back up and running.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Aug 29, 06:30 MST
Investigating - We have all hands on deck looking into this matter.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Aug 29, 06:13 MST
Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024
Resolved - ESL an error has occurred
Resolved - A fix has been implemented and the ESL is backup and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Aug 26, 09:16 MST
Monitoring - A fix has been implemented and the ESL is backup and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Aug 26, 09:08 MST
Investigating - Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
-------------------------------------------------------------------------------------------------
Aug 26, 08:52 MST
Aug 25, 2024

No incidents reported.

Aug 24, 2024

No incidents reported.

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