Multiple U-Haul Systems Unavailable
Update - We are currently experiencing an outage affecting multiple U-Haul systems and applications.
Our teams are actively investigating and working to restore service.

Please continue business operations using BackupPOS until service is restored.
BackupPOS: https://backuppos.uhaul.net

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Please do not import any BackupPOS contracts until the affected systems are fully operational.

We will provide updates as more information becomes available.
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Nov 06, 2026 - 08:57 MST
Investigating - We are currently experiencing an outage affecting multiple U-Haul systems and applications.
Our teams are actively investigating and working to restore service.

Please continue business operations using BackupPOS until service is restored.
BackupPOS: https://backuppos.uhaul.net

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Please do not import any BackupPOS contracts until the affected systems are fully operational.

We will provide updates as more information becomes available.
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Nov 06, 2026 - 08:47 MST
Point of Sale Major Outage
POS Major Outage
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Major Outage
Live Verification Operational
uhaul.com Major Outage
Truck Share Major Outage
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools Operational
Miniroute Operational
Accounts Payable Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria Operational
Dealer Network Major Outage
uhauldealer.com Major Outage
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports Operational
Workday / U-Haul life Operational
Time clock Operational
U-Haul University Operational
TEST Operational
WebSelfStorage Operational
Alarm System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 6, 2026

WebBest and Related Systems Restored
Resolved - The issues affecting WebBest and other systems have been resolved.
Locations may now resume normal business operations and return to standard procedures.

Locations should now complete the following actions:

Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.

If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 08:28 MST
Monitoring - The issues affecting WebBest and other systems have been resolved.
Locations may now resume normal business operations and return to standard procedures.

Locations should now complete the following actions:

Open WebBest and complete your store opening.
Import any BackupPOS contracts created during the outage at this time.

If you continue to experience issues or need assistance with BackupPOS contracts, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 08:18 MST
Identified - WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.

Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.

Equipment Status Updates
Locations can continue updating equipment status through Equipment Inventory Management using the following navigation:
POS > Contract Close > Dashboard > Equipment Inventory

Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.

Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.

We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 6, 07:48 MST
Update - WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.

Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.

Equipment Status Updates
Locations can continue updating equipment status through Equipment Inventory Management using the following navigation:
POS > Contract Close > Dashboard > Equipment Inventory

Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.

Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.

We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 07:43 MST
Update - WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.

Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.

Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.

Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.

We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 05:58 MST
Update - WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.

Please continue business operations as normal.
You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.

Hitch Scheduling
The Hitch Scheduling Log is also affected. Hitch reservations can still be created through the search bar, and sales can be completed through Showroom Sales.

Propane Transactions
Propane transactions are currently unavailable through Contract Close and Mobile Dashboard. Propane sales can be completed as a miscellaneous sale in BackupPOS.

We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 05:27 MST
Update - WebBest is currently unavailable, preventing locations from completing store opening and opening cash drawers.

Please continue business operations as normal. You can complete your store opening in WebBest once service is restored.
If you need to process a cash transaction, use BackupPOS at https://backuppos.uhaul.net.

Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer login and Entity #.

Do not import BackupPOS contracts until service is restored and your cash drawers have been opened.

We will provide updates as more information becomes available.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 6, 05:07 MST
Investigating - Our teams are working to restore access to WebBEST. We will provide updates as more information becomes available.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 6, 04:58 MST

Nov 5, 2026

No incidents reported.

Nov 4, 2026

CSF and U-Box Management Restored
Resolved - The issue affecting CSF and U-Box Management has cleared.

Please import any BackupPOS contracts created during the incident at this time.

If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 4, 11:54 MST
Monitoring - The issue affecting CSF and U-Box Management has cleared.

Please import any BackupPOS contracts created during the incident at this time.

If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 4, 11:44 MST
Investigating - We are currently investigating reports of the CSF and U-Box Management going Slow

please use BackupPOS if you're unable to proceed - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 4, 11:36 MST
Uhaul.net reports are fully operational
Resolved - Access to the affected pages and reports in uhaul.net has been restored. Users can resume accessing these pages and reports as normal.

If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 4, 07:19 MST
Update - We are aware of issues affecting multiple pages and reports in uhaul.net, including Publications, Hitch Matrix, Barcode Labels, and others.

Our teams are working to restore access. We will provide updates as more information becomes available.

For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 3, 13:22 MST
Investigating - We are aware of issues affecting multiple pages and reports in uhaul.net, including Publications, Boards, Hitch Matrix, Barcode Labels, and others.

Our teams are working to restore access. We will provide updates as more information becomes available.

For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 11:06 MST

Nov 3, 2026

Resolved – Canada Centers Debit Payment Issues
Resolved - The issue affecting debit payments at Canada Centers has been resolved.

We have corrected the file issue related to our third-party payment provider, Worldpay,
and Centers can now resume processing debit payments as normal.

If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 10:57 MST
Monitoring - The issue affecting debit payments at Canada Centers has been resolved.

We have corrected the file issue related to our third-party payment provider, Worldpay,
and Centers can now resume processing debit payments as normal.

If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 10:32 MST
Update - Debit payments at Canada Centers are failing due to an update from our payment provider, Worldpay.

Please use a credit card for payment in the meantime.

Our team is working on a fix. There is currently no ETA for resolution.
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Nov 3, 09:42 MST
Update - We are currently investigating reports of Canada Centers being unable to process debit transactions.

Please use a Credit card or Cash for payment until the issue is resolved.

We will provide updates as more information becomes available.
Nov 3, 09:38 MST
Investigating - We are currently investigating reports of Canada Centers being unable to process debit transactions.

Please use a Credit card or Cash for payment until the issue is resolved.

We will provide updates as more information becomes available.
Nov 3, 07:59 MST

Nov 2, 2026

Update - U-Haul Applications Restored
Resolved - All U-Haul applications have been restored and are now fully operational.
Thank you for your patience and understanding while we worked to resolve the issue.

Please import any BackupPOS contracts created during the incident at your next opportunity.

We apologize for any inconvenience and appreciate your cooperation!
If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Nov 2, 22:46 MST
Update - We are continuing to investigate this issue.
Nov 2, 22:43 MST
Update - We are continuing to investigate this issue.
Nov 2, 22:40 MST
Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.


U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List


We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 18:39 MST
Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.


U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List


We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 12:02 MST
Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

The UhaulDealer site is currently unavailable.
Dealers should bypass the UhaulDealer site and access POS directly using the following link to continue operations:
https://pos.uhaul.net
Please use this direct link until the UhaulDealer site is restored.


U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List


We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 08:00 MST
Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

Dealers experiencing issues should log in directly to POS using the following link:
https://pos.uhaul.net
Please use this link instead of accessing Uhaul Dealer Site while we continue investigating the ongoing issues.


U-Box Mobile users who need to access their To Do Lists can do so through the following navigation:
U-Box Management Tool > Inventory > To Do List


We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:58 MST
Update - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul Dealer.

Dealers experiencing issues should log in directly to POS using the following link:
https://pos.uhaul.net
Please use this link instead of accessing Uhaul Dealer Site while we continue investigating the ongoing issues.

We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:47 MST
Investigating - We are currently investigating reports of multiple applications being unavailable, including:
Customer Action File, Control numbers, Ubox Mobile and Uhaul dealer.

locations should utilize BackupPOS to continue processing transactions where applicable.

BackupPOS: https://backuppos.uhaul.net

Login Instructions:
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer credentials and Entity #.

Important: Please do not upload BackupPOS contracts until the affected systems are fully operational.

Our teams are continuing to investigate these issues.
We will provide updates as more information becomes available.
For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
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Nov 2, 05:29 MST

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

CSF Loading Issue Resolved
Resolved - The issue affecting CSF has been resolved. Users should now be able to create and dispatch reservations normally.

Please upload any BackupPOS contracts created during the incident at this time.

If you continue to experience any issues, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Oct 26, 14:24 MST
Monitoring - The issue affecting CSF has been resolved. Users should now be able to create and dispatch reservations normally.

Please upload any BackupPOS contracts created during the incident at this time.

If you continue to experience any issues, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Oct 26, 14:13 MST
Investigating - We are currently experiencing an issue with CSF continuously loading, preventing users from creating and dispatching reservations.

Until the issue is resolved, please dispatch through walk-in rentals on the ESL or reservations
Create reservations using BackupPOS at https://backuppos.uhaul.net.
Centers: Log in using your SMID, last name, and Entity #.
Dealers: Log in using your Dealer credentials and Entity #.

Please do not upload Backup contracts until the system is fully operational

For further assistance, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Oct 26, 14:08 MST

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

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