All Systems Operational

Point of Sale Operational
POS Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools Operational
Miniroute Operational
Accounts Payable Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports Operational
Workday / U-Haul life Operational
Time clock Operational
U-Haul University Operational
TEST Operational
WebSelfStorage Operational
Alarm System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 25, 2026

WebAMT and Coverages are now Restored
Resolved - The issues affecting WebAMT reservations and One-Way coverage rates have been resolved.

The issue was caused by an unintended release.
The release has been addressed, and users should now be able to open reservations in WebAMT and see One-Way coverage rates as expected.

Please import any BackupPOS contracts created during the incident at this time.

If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL
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Sep 25, 10:09 MST
Monitoring - The issues affecting WebAMT reservations and One-Way coverage rates have cleared.
Users should now be able to open reservations in WebAMT, and One-Way coverage rates should display as expected.


Please import any BackupPOS contracts created during the incident at this time.

If you continue to experience any problems, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Sep 25, 09:56 MST
Update - We are currently investigating multiple issues in WebAMT.
Some users are reporting:
- Being unable to open reservations in WebAMT.
- One-Way coverage rates displaying incorrectly, including rates that may appear higher or lower than expected.


Workaround:
Please use BackupPOS when creating One-Way reservations while this issue is being investigated.

backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Sep 25, 09:35 MST
Update - We are currently investigating multiple issues in WebAMT.
Some users are reporting:
- Being unable to open reservations in WebAMT.
- Coverage rates not displaying or being unable to add coverage to One-Way contracts.


Workaround:
Please use BackupPOS when creating One-Way reservations while this issue is being investigated.

backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Sep 25, 09:16 MST
Investigating - We are currently investigating reports of being unable to open reservations in WebAMT.

For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Sep 25, 08:54 MST

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Dispatching is Fully Operational
Resolved - The issue causing users to be unable to dispatch has been resolved.
Users can now upload contracts created in BackupPOS and continue the rental process normally.

Our teams will continue reviewing the cause of the issue.

For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
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Sep 23, 08:51 MST
Monitoring - The issue causing users to be unable to dispatch has been resolved.
Users can now upload contracts created in BackupPOS and continue the rental process normally.

Our teams will continue reviewing the cause of the issue.

For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL.
-------------------------------------------------------------------------------------------------
Sep 23, 08:40 MST
Investigating - To continue business operations, please use backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please do not upload Backup contracts until the system is fully operational.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Sep 23, 08:21 MST

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

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