All Systems Operational

Point of Sale Operational
POS ? Operational
ESL (Electronic Scheduling Log) Operational
Hitch Scheduling Log (HSL) Operational
CSF (Customer Service Form) ? Operational
POS Console Operational
Showroom Sales Operational
WebBEST Operational
U-Haul Messenger Operational
Backup POS Operational
UBOX Operational
POS Mobile (Dashboard) Operational
Product Receiving Operational
Contract Close ? Operational
Payments Operational
Card Authorizations Operational
Cheque Processing Operational
uhaul.com and Truck Share Operational
Live Verification ? Operational
uhaul.com Operational
Truck Share Operational
Rates and Distribution Operational
Web AMT Operational
RMC (Rotation Management Console) Operational
uhaul.net Operational
Cross Contact Operational
Contract Lookup Operational
Reports Operational
e-Alert Operational
Tools ? Operational
Miniroute Operational
Contact Center Operational
Roadside Operational
CAF (Customer Action File) Operational
Alvaria ? Operational
Dealer Network Operational
uhauldealer.com Operational
Repair Operational
RepairHub Operational
Network Operational
Internet Connectivity Operational
Meraki (Center Networks) Operational
WiFi Operational
VPN Operational
VoIP Operational
Finesse (Traffic & Contact Center) Operational
Center Phones Operational
Email/O365 applications Operational
Email Operational
Teams Operational
Office 365 Online Apps Operational
Moving Help Operational
Control-D Reports ? Operational
Workday / U-Haul life ? Operational
Time clock Operational
U-Haul University Operational
TEST ? Operational
WebSelfStorage ? Operational
Alarm System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 1, 2025

No incidents reported today.

Nov 30, 2025

No incidents reported.

Nov 29, 2025
POS is now Fully Operational
Resolved - If you encounter any lingering issues, please contact support at 606901, 800-223-6217, or initiate a chat by clicking the life preserver icon in the bottom left corner of the ESL.
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Nov 29, 08:51 MST
Monitoring - If you encounter any lingering issues, please contact support at 606901, 800-223-6217, or initiate a chat by clicking the life preserver icon in the bottom left corner of the ESL.
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Nov 29, 08:36 MST
Update - To continue business operations, dispatch using backup POS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 29, 08:15 MST
Investigating - To continue business operations, dispatch using backup POS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Nov 29, 07:44 MST
Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Admin VPN Duo Failure
Resolved - The VIP (fpr06.amerco.com) has been restored for AdminVPN, please contact the network support team if you continue to have issues with your VPN connection at network_support@uhaul.com or 606911, option 6.
Nov 20, 12:31 MST
Identified - We have identified an issue with one of our VPN appliances, causing intermittent failures. The workaround for now will be to target fpr16.amerco.com instead of fpr06. Working to restore the pair.
Nov 20, 11:14 MST
Investigating - Network team is currently investigating an issue with Duo MFA impacting Admin VPN users.

This is not impacting field VPN or center operations, only administrators.

We will post more information once we identify the issue or have a workaround.
Nov 20, 11:08 MST
Nov 19, 2025

No incidents reported.

Nov 18, 2025
POS & U-Box Live Chat is back up and running
Resolved - If you encounter any lingering issues, please contact support at 606901, 800-223-6217, or initiate a chat by clicking the life preserver icon in the bottom left corner of the ESL.
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Nov 18, 07:58 MST
Monitoring - If you encounter any lingering issues, please contact support at 606901, 800-223-6217, or initiate a chat by clicking the life preserver icon in the bottom left corner of the ESL.
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Nov 18, 07:47 MST
Investigating - For Live assistance you can continue to reach the support teams by calling:
POS Support: 606901 or 1-800-223-6217
U-Box Support: 555100 or 1-602-760-4927
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Nov 18, 07:00 MST
Nov 17, 2025

No incidents reported.

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