Dispatched Equipment can be modified

Incident Report for U-Haul System

Resolved

A fix has been put in place. Locations have regular access to their dispatched equipment

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Jul 03, 2025 - 15:52 MST

Monitoring

Posted Jul 03, 2025 - 15:39 MST

Identified

This appears to be related to maintenance that is being performed upstream from our network and is affecting locations in the South East (FL, GA, SC, AL, TX).

If you are not able to modify dispatched equipment, please complete the modification in MobilePOS:

MobilePOS > View full POS Console > Select contract > Dispatched equipment > Edit Icon > Change equipment

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

Posted Jul 02, 2025 - 10:32 MST

Update

Please complete the modification in MobilePOS:

MobilePOS > View full POS Console > Select contract > Dispatched equipment > Edit Icon > Change equipment

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Jul 02, 2025 - 09:18 MST

Update

Please reach out to POS Support for assistance with modifying contracts by calling 606901, 800-223-6217, or by chatting in using the life preserver icon in the bottom left of the ESL.

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Posted Jul 02, 2025 - 07:41 MST

Update

Please reach out to POS Support for assistance with modifying contracts by calling 606901, 800-223-6217, or by chatting in using the life preserver icon in the bottom left of the ESL.

We have all hands on deck working on this issue.
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Posted Jul 02, 2025 - 07:12 MST

Update

Please reach out to POS Support for assistance with modifying contracts by calling 606901, 800-223-6217, or by chatting in using the life preserver icon in the bottom left of the ESL.

We have all hands on deck working on this issue.
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Posted Jul 02, 2025 - 07:09 MST

Update

We are continuing to investigate this issue.

Posted Jul 02, 2025 - 07:08 MST

Investigating

Please reach out to POS Support for assistance with modifying contracts by calling 606901, 800-223-6217, or by chatting in using the life preserver icon in the bottom left of the ESL.

We have all hands on deck working on this issue.
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Posted Jul 02, 2025 - 07:08 MST

This incident affected: Point of Sale (POS).