Applications are back up and running

Incident Report for U-Haul System

Resolved

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Posted Apr 02, 2026 - 07:12 MST

Monitoring

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Posted Apr 02, 2026 - 07:01 MST

Update

We have all hands-on deck working to resolve the Issue.

To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until the system is fully operational before importing your backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Apr 02, 2026 - 06:40 MST

Update

To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until the system is fully operational before importing your backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Apr 02, 2026 - 05:26 MST

Update

To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until the system is fully operational before importing your backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Apr 02, 2026 - 04:10 MST

Investigating

To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Apr 02, 2026 - 04:07 MST
This incident affected: Point of Sale (POS) and Rates and Distribution (Web AMT).