We have added a workaround to our network until the 3rd party provider issue is resolved.
Posted Jul 25, 2026 - 16:21 MST
Update
We continue to receive reports of POS slowness affecting select U-Haul locations. Current investigation indicates this appears to be a network routing issue involving an upstream network provider.
We are actively investigating a workaround to help affected locations.
Clearing browser cache has improved performance for some affected locations, though users may continue to experience intermittent slowness.
Steps to clear browser cache: - Press and hold CTRL+Shift+Delete. - Go to the 'Advanced' tab. - Set the time range to 'All Time.' - Only select Browsing history, Download history, and Cached Images and files - Click on 'Clear Data.'
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Jul 25, 2026 - 10:44 MST
Update
We continue to receive reports of POS slowness affecting select U-Haul locations.
Current investigation indicates this appears to be a network routing issue involving an upstream network provider.
We are actively investigating a workaround to help affected locations.
To continue business operations in backupPOS - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity #
Please do not upload Backup contracts until the system is fully operational.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Jul 25, 2026 - 08:39 MST
Update
We continue to receive isolated reports of POS slowness from locations in the Eastern United States. Current investigation indicates this appears to be a localized network routing issue affecting some Comcast/Spectrum-served areas
To continue business operations in backupPOS - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity #
Please do not upload Backup contracts until the system is fully operational.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Jul 25, 2026 - 08:15 MST
Update
We continue to receive isolated reports of POS slowness from locations in the Southeastern United States. Current investigation indicates this appears to be a localized network routing issue affecting some Comcast/Spectrum-served areas
To continue business operations in backupPOS - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity #
Please do not upload Backup contracts until the system is fully operational.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Jul 25, 2026 - 07:53 MST
Investigating
We continue to receive isolated reports of POS slowness from locations in the Southeastern United States. Current investigation indicates this appears to be a localized network routing issue affecting some Comcast/Spectrum-served areas
To continue business operations in backupPOS - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity #
Please do not upload Backup contracts until the system is fully operational. For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------