CSF Session Error Resolved

Incident Report for U-Haul System

Resolved

If you continue to experience issues, please contact support at extension 606901 or 1-800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Jun 10, 2025 - 19:17 MST

Monitoring

If you continue to experience issues, please contact support at extension 606901 or 1-800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Jun 10, 2025 - 19:05 MST

Investigating

Centers: Close and re-open browser
Other: Clear browsing data

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If issues continue to persist, please create reservations in the backupPOS - backuppos.uhaul.net

Please dispatch the Customer as a Walk-In Rental.
Steps to dispatch as a Walk-In:
Select the Equipment from the ESL > Walk-in Rental > Select In-Town or One-Way > Walk through and complete Dispatch

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Jun 10, 2025 - 17:39 MST
This incident affected: Point of Sale (CSF (Customer Service Form)).