POS is Fully Operational

Incident Report for U-Haul System

Resolved

If you encounter any lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Jan 31, 2026 - 13:47 MST

Monitoring

If you encounter any lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Jan 31, 2026 - 13:36 MST

Update

If slowness persists, please continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.

To generate Receipts, please use WebBEST Contract Search and Reprint:

WebBEST > Reporting > Contract Search and Reprint

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Jan 31, 2026 - 10:34 MST

Investigating

To continue business operations, please use backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Jan 31, 2026 - 09:39 MST

Monitoring

If you're still experiencing an issue, please contact POS support at VOIP ext 606911, 800-223-6217 or via live chat by selecting the life preserver located in the lower left of the ESL
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Posted Jan 31, 2026 - 09:12 MST

Investigating

To continue business operations, please use backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do not upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Jan 31, 2026 - 08:31 MST
This incident affected: Point of Sale (POS).