Payment Processing is Fully Operational

Incident Report for U-Haul System

Resolved

Payment Processing is now fully operational.

If you continue to experience issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621 or use the Life Preserver icon in the ESL.
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Posted May 13, 2026 - 16:55 MST

Monitoring

Payment Processing is now fully operational.

If you continue to experience issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621 or use the Life Preserver icon in the ESL.
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Posted May 13, 2026 - 16:51 MST

Investigating

We are aware of some locations reporting trouble taking payments and are investigating. If you are not able to take payment, please use BackupPOS - backuppos.uhaul.net

Centers: Log in using your SMID, last name, and entity number.
Dealers: Log in using your Dealer login and entity number.

Please wait until all systems are fully operational before importing backup contracts.

For further assistance, please reach out to support by calling 606901 or 800-223-6217.
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Posted May 13, 2026 - 16:19 MST
This incident affected: Point of Sale (POS).