Resolved - Multiple Applications Are Down

Incident Report for U-Haul System

Resolved

A fix is in place. Please refresh your browser.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Mar 27, 2025 - 14:10 MST

Monitoring

A fix is in place. Please refresh your browser.

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Mar 27, 2025 - 13:54 MST

Update

Use backupPOS to continue business operations - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Mar 27, 2025 - 13:08 MST

Update

Use backupPOS to continue business operations - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Mar 27, 2025 - 12:57 MST

Investigating

Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If issues continue to persist, please use backupPOS to continue business operations - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #


For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Mar 27, 2025 - 11:12 MST
This incident affected: Point of Sale (POS, ESL (Electronic Scheduling Log)), Rates and Distribution (Web AMT), and uhaul.com and Truck Share (uhaul.com).