Resolved- Users are not receiving SMS/Email communication messages

Incident Report for U-Haul System

Resolved

A fix has been implemented, and receiving SMS/Email communication messages are back up and running.

If you have any problems, you can contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Posted Mar 12, 2025 - 11:46 MST

Update

A fix has been implemented, and receiving SMS/Email communication messages are back up and running.

If you have any problems, you can contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Posted Mar 12, 2025 - 11:45 MST

Update

We are continuing to monitor for any further issues.
Posted Mar 12, 2025 - 11:34 MST

Monitoring

A fix has been implemented, and receiving SMS/Email communication messages are back up and running.

If you have any problems, you can contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Posted Mar 12, 2025 - 11:33 MST

Investigating

We are experiencing issues with receiving SMS and email communication. Our team is looking into this, and updates will be posted when they are available.
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Posted Mar 12, 2025 - 11:04 MST
This incident affected: Point of Sale (POS), uhaul.com and Truck Share (Live Verification), Dealer Network (uhauldealer.com), Email/O365 applications (Email), and Workday / U-Haul life.