Applications are back up and running.

Incident Report for U-Haul System

Resolved

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Posted Aug 11, 2025 - 10:04 MST

Monitoring

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Posted Aug 11, 2025 - 09:51 MST

Update

Workaround: Dispatch Using backup POS
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please wait until the system is fully operational before importing your backup contracts.

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Aug 11, 2025 - 08:17 MST

Update

To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Aug 11, 2025 - 07:04 MST

Investigating

To continue business operations, dispatch Using backup POS.
backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Aug 11, 2025 - 06:25 MST
This incident affected: Point of Sale (POS, UBOX), uhaul.com and Truck Share (Live Verification), and POS Mobile (Dashboard) (Contract Close).