The Issue was a related to an unexpected maintenance. Payment Processing is now fully operational.
If you continue to experience issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621 or use the Life Preserver icon in the ESL. --------------------------------------------------------------------------------------------------
Posted May 03, 2026 - 09:21 MST
Monitoring
The Issue was a related to an unexpected maintenance. Payment Processing is now fully operational.
If you continue to experience issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621 or use the Life Preserver icon in the ESL. --------------------------------------------------------------------------------------------------
Posted May 03, 2026 - 09:09 MST
Update
We are aware of some locations reporting trouble taking payments and are investigating. If you are not able to take payment, please use BackupPOS - backuppos.uhaul.net
Centers: Log in using your SMID, last name, and entity number. Dealers: Log in using your Dealer login and entity number.
Please wait until all systems are fully operational before importing backup contracts.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. -------------------------------------------------------------------------------------------------
Posted May 02, 2026 - 16:28 MST
Update
We are aware of some locations reporting trouble taking payments and are investigating. If you are not able to take payment, please use BackupPOS - backuppos.uhaul.net
Centers: Log in using your SMID, last name, and entity number. Dealers: Log in using your Dealer login and entity number.
Please wait until all systems are fully operational before importing backup contracts.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted May 02, 2026 - 15:47 MST
Investigating
We are aware of some locations reporting trouble taking payments and are investigating. If you are not able to take payment, please use BackupPOS - backuppos.uhaul.net
Centers: Log in using your SMID, last name, and entity number. Dealers: Log in using your Dealer login and entity number.
Please wait until all systems are fully operational before importing backup contracts.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted May 02, 2026 - 11:13 MST
This incident affected: Point of Sale (POS) and Payments (Card Authorizations).