Resolved - Mobile Returns and Contract Close are down

Incident Report for U-Haul System

Resolved

A fix has been implemented. Mobile returns and contract close are back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Posted Mar 11, 2025 - 08:41 MST

Monitoring

A fix has been implemented. Mobile returns and contract close are back up and running.

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Posted Mar 11, 2025 - 08:30 MST

Investigating

To continue business operations, please use backupPOS to return rentals - backuppos.uhaul.net

Reminder To Log-In:
Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Mar 11, 2025 - 08:21 MST
This incident affected: POS Mobile (Dashboard) (Contract Close).