Resolved: POS Slowness/Down
Incident Report for U-Haul System
Resolved
A fix has been implemented and the POS is now working properly.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Posted Oct 19, 2024 - 08:47 MST
Monitoring
A fix has been implemented and the POS is now working properly.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Posted Oct 19, 2024 - 08:24 MST
Investigating
We have all hands on deck working to resolve this issue.

Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'


If issues persist, please continue business operations using the backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217.
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Posted Oct 19, 2024 - 07:34 MST
Monitoring
A fix has been implemented and the POS is now working properly.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Posted Oct 19, 2024 - 07:08 MST
Investigating
Centers: Please close your browser, then re-open it.

Other: Please try clearing your browsing data.

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'


If issues persist, please continue business operations using the backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance can contact support at VOIP extension 606901, call us at 800-223-6217.
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Posted Oct 19, 2024 - 06:41 MST
This incident affected: Point of Sale (POS).