If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Jan 17, 2026 - 11:11 MST
Monitoring
If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Jan 17, 2026 - 10:56 MST
Update
Our teams are actively working to resolve the issues.
To continue business operations, please use backupPOS - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity #
Please Do not upload BackupPOS Contracts until the System is Fully Restored.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Jan 17, 2026 - 08:51 MST
Investigating
Centers: Close and re-open browser Other: Clear browsing data
Steps to clear browsing data: - Press and hold CTRL+Shift+Delete. - Go to the 'Advanced' tab. - Set the time range to 'All Time.' - Only select Browsing history, Download history, and Cached Images and files - Click on 'Clear Data.'
If issues continue to persist, please continue business operations in backupPOS - backuppos.uhaul.net
Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity #
Please Do not upload BackupPOS Contracts until the System is Fully Restored.
For Issues Uploading Drivers License's specifically - Please close out of the contract and re-open it.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Jan 17, 2026 - 07:58 MST
This incident affected: Point of Sale (POS, ESL (Electronic Scheduling Log), CSF (Customer Service Form)) and Rates and Distribution (Web AMT).