SMS and Email delivery has been restored

Incident Report for U-Haul System

Resolved

The issue causing SMS and email delivery delays has been addressed.

Some users may continue to experience intermittent issues while the system catches up.

Thank you for your patience. If you continue to experience issues, please reach out to Support by calling 606901 or 800-223-6217
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Posted Oct 18, 2026 - 15:19 MST

Monitoring

The issue causing SMS and email delivery delays has been addressed.

Some users may continue to experience intermittent issues while the system catches up.

Thank you for your patience. If you continue to experience issues, please reach out to Support by calling 606901 or 800-223-6217
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Posted Oct 18, 2026 - 15:07 MST

Investigating

We are currently aware of an issue causing SMS and Email delivery delays and failures.

We will provide updates as more information becomes available.

For further assistance, please reach out to Support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom-left corner of the ESL.
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Posted Oct 18, 2026 - 12:53 MST
This incident affected: Point of Sale (POS) and uhaul.com and Truck Share (Live Verification, Truck Share).