All Applications Are Operational

Incident Report for U-Haul System

Resolved

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Posted Jun 16, 2025 - 15:09 MST

Monitoring

If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.
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Posted Jun 16, 2025 - 14:52 MST

Update

To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

We have all teams fully engaged and are treating this with the highest level of urgency

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
Posted Jun 16, 2025 - 12:58 MST

Update

To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Posted Jun 16, 2025 - 11:55 MST

Update

To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Posted Jun 16, 2025 - 11:30 MST

Investigating

To continue business operations, use backupPOS.
backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.

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Posted Jun 16, 2025 - 11:12 MST
This incident affected: Point of Sale (POS, ESL (Electronic Scheduling Log)), uhaul.com and Truck Share (Live Verification, uhaul.com, Truck Share), Rates and Distribution (Web AMT), and uhaul.net (Contract Lookup).