The issue affecting CSF has been resolved. Users should now be able to create and dispatch reservations normally.
Please upload any BackupPOS contracts created during the incident at this time.
If you continue to experience any issues, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Oct 26, 2026 - 14:24 MST
Monitoring
The issue affecting CSF has been resolved. Users should now be able to create and dispatch reservations normally.
Please upload any BackupPOS contracts created during the incident at this time.
If you continue to experience any issues, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Oct 26, 2026 - 14:13 MST
Investigating
We are currently experiencing an issue with CSF continuously loading, preventing users from creating and dispatching reservations.
Until the issue is resolved, please dispatch through walk-in rentals on the ESL or reservations Create reservations using BackupPOS at https://backuppos.uhaul.net. Centers: Log in using your SMID, last name, and Entity #. Dealers: Log in using your Dealer credentials and Entity #.
Please do not upload Backup contracts until the system is fully operational
For further assistance, please contact Support at 606901 or 800-223-6217. You can also chat with Support using the life preserver icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Oct 26, 2026 - 14:08 MST
This incident affected: Point of Sale (CSF (Customer Service Form)).