If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Feb 04, 2026 - 17:49 MST
Update
If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Feb 04, 2026 - 17:48 MST
Monitoring
If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Feb 04, 2026 - 17:38 MST
Update
Centers: Please close your browser, then re-open it. Other: Please try clearing your browsing data.
Steps to clear browsing data: - Press and hold CTRL+Shift+Delete. - Go to the 'Advanced' tab. - Set the time range to 'All Time.' - Only select Browsing history, Download history, and Cached Images and files - Click on 'Clear Data.'
If issues continue to persist, please use backupPOS to continue business operations - backuppos.uhaul.net Centers: Login With Your SMID, Last name and entity # Dealers: Login with your Dealer login and your Entity #
Please Do not upload BackupPOS Contracts until the System is Fully Restored.
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Feb 04, 2026 - 16:34 MST
Update
Please attempt to use backup POS. We have all hands on deck troubleshooting to get this issue resolved as soon as possible.
Reminder: To Log-in Centers: Smid, Lastname and Center # Dealers: Username and Dealer # ---------------------------------------- If you run into an issue when trying to access backuppos.uhaul.net please try clearing your browser data and then try again Steps to clear browsing data:
Centers: Please close your browser, then re-open it.
Dealers/ everyone else: - Press and hold CTRL+Shift+Delete. - Go to the 'Advanced' tab. - Set the time range to 'All Time.' - Select Browsing history, Download history, Cookies and Other Site Data, and Cached Images and files - Click on 'Clear Data.'
Please do not upload BackupPOS Contracts until the System is Fully Restored. ---------------------------------------- If you are still running into an issue trying to use backuppos.uhaul.net at a center, please place the center uScan in airplane mode and utilize the offline pos option in the POS mobile App. -------------------------------------------------------------------------------------------------
Posted Feb 04, 2026 - 15:38 MST
Update
We are continuing to investigate this issue.
Posted Feb 04, 2026 - 15:38 MST
Update
Please attempt to use backup POS. We have all hands on deck troubleshooting to get this issue resolved as soon as possible.
Reminder: To Log-in Centers: Smid, Lastname and Center # Dealers: Username and Dealer # ---------------------------------------- If you run into an issue when trying to access backuppos.uhaul.net please try clearing your browser data and then try again Steps to clear browsing data:
Centers: Please close your browser, then re-open it.
Dealers/ everyone else: - Press and hold CTRL+Shift+Delete. - Go to the 'Advanced' tab. - Set the time range to 'All Time.' - Select Browsing history, Download history, Cookies and Other Site Data, and Cached Images and files - Click on 'Clear Data.'
Please do not upload BackupPOS Contracts until the System is Fully Restored. ---------------------------------------- If you are still running into an issue trying to use backuppos.uhaul.net at a center, please place the center uScan in airplane mode and utilize the offline pos option in the POS mobile App. -------------------------------------------------------------------------------------------------
Reminder: To Log-in Centers: Smid, Lastname and Center # Dealers: Username and Dealer #
For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL. -------------------------------------------------------------------------------------------------
Posted Feb 04, 2026 - 14:44 MST
This incident affected: Point of Sale (POS, Showroom Sales), uhaul.net (Cross Contact), and Rates and Distribution (Web AMT).