Azure service is back online

Incident Report for U-Haul System

Resolved

All applications are back up and running.

Any lingering issues, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
--------------------------------------------------------------------------------------------------
Posted Oct 29, 2025 - 14:10 MST

Monitoring

All applications are back up and running.

Any lingering issues, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
--------------------------------------------------------------------------------------------------
Posted Oct 29, 2025 - 13:57 MST

Update

We are currently experiencing issues with all systems, this is affecting systems including pos, payments, amt, & repair hub.
This a widespread issue affecting multiple companies, we are monitoring and will update when we know more.

To continue business operations, dispatch using BackupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do Not Upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
--------------------------------------------------------------------------------------------------
Posted Oct 29, 2025 - 09:17 MST

Investigating

We are currently experiencing issues with Microsoft AWS, which may impact normal system operations.

To continue business operations, dispatch using BackupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

Please Do Not Upload BackupPOS Contracts until the System is Fully Restored.

For further assistance, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
--------------------------------------------------------------------------------------------------
Posted Oct 29, 2025 - 09:10 MST
This incident affected: Point of Sale (POS).