Resolved - Users are receiving SMS messages

Incident Report for U-Haul System

Resolved

A fix has been implemented and receiving SMS messages is back up and running.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Nov 06, 2025 - 13:07 MST

Monitoring

A fix has been implemented and receiving SMS messages is back up and running.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Nov 06, 2025 - 12:54 MST

Investigating

We are experiencing issues with receiving SMS communication. Our team is looking into this, and updates will be posted when they are available.

For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted Nov 06, 2025 - 12:36 MST
This incident affected: Point of Sale (POS), Dealer Network (uhauldealer.com), Rates and Distribution (Web AMT), Email/O365 applications (Email), and Workday / U-Haul life.