Intermittent System Slowness Fully Resolved

Incident Report for U-Haul System

Resolved

If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted May 08, 2025 - 10:12 MST

Monitoring

If issues continue to persist, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted May 08, 2025 - 09:49 MST

Update

Centers: Close and re-open browser
Other: Clear browsing data

Steps to clear browsing data:
- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

If issues continue to persist, please continue business operations in backupPOS - backuppos.uhaul.net

Centers: Login With Your SMID, Last name and entity #
Dealers: Login with your Dealer login and your Entity #

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted May 08, 2025 - 08:37 MST

Investigating

Centers: Close and re-open browser
Other: Clear browsing data

Steps to clear browsing data:

- Press and hold CTRL+Shift+Delete.
- Go to the 'Advanced' tab.
- Set the time range to 'All Time.'
- Only select Browsing history, Download history, and Cached Images and files
- Click on 'Clear Data.'

For further assistance, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.
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Posted May 08, 2025 - 07:06 MST
This incident affected: Point of Sale (POS, UBOX), uhaul.com and Truck Share (Live Verification), and Rates and Distribution (Web AMT).