The issue affecting debit payments at Canada Centers has been resolved.
We have corrected the file issue related to our third-party payment provider, Worldpay, and Centers can now resume processing debit payments as normal.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Posted Nov 03, 2026 - 10:57 MST
Monitoring
The issue affecting debit payments at Canada Centers has been resolved.
We have corrected the file issue related to our third-party payment provider, Worldpay, and Centers can now resume processing debit payments as normal.
If you continue to experience issues, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Posted Nov 03, 2026 - 10:32 MST
Update
Debit payments at Canada Centers are failing due to an update from our payment provider, Worldpay.
Please use a credit card for payment in the meantime.
Our team is working on a fix. There is currently no ETA for resolution. We will provide updates as more information becomes available. For assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL.
Posted Nov 03, 2026 - 09:42 MST
Update
We are currently investigating reports of Canada Centers being unable to process debit transactions.
Please use a Credit card or Cash for payment until the issue is resolved.
We will provide updates as more information becomes available.
Posted Nov 03, 2026 - 09:38 MST
Investigating
We are currently investigating reports of Canada Centers being unable to process debit transactions.
Please use a Credit card or Cash for payment until the issue is resolved.
We will provide updates as more information becomes available.
Posted Nov 03, 2026 - 07:59 MST
This incident affected: Payments (Card Authorizations).