We have implemented a fix to correct the Store Close Cash Drawer closing. You can close the store as normal again.
For further assistance, please contact Support at 606901 or 800-223-6217. -------------------------------------------------------------------------------------------------
Posted Nov 09, 2026 - 19:13 MST
Monitoring
We have implemented a fix to correct the Store Close Cash Drawer closing. You can close the store as normal again.
For further assistance, please contact Support at 606901 or 800-223-6217. -------------------------------------------------------------------------------------------------
Posted Nov 09, 2026 - 18:53 MST
Investigating
We are aware of an issue where the Store Close process is skipping the Cash Drawer Close step, which may result in cash discrepancies. Our teams are working to correct this behavior.
Workaround: Required Before Closing the Store: Locations must manually close all open cash drawers before completing Store Close. Navigate to Cash Management > Close Cash Drawer. The user who originally opened the cash drawer must close that drawer. Verify all cash drawers have been closed before proceeding with Store Close. Important: Do not complete Store Close until all cash drawers have been properly closed to avoid potential cash discrepancies.
For further assistance, please contact Support at 606901 or 800-223-6217, or use the life preserver chat icon in the bottom-left corner of the ESL. -------------------------------------------------------------------------------------------------